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Shopping Guide
How it works

What we're trying to do

At Elara online, we're making every effort to be Ireland's best PC and component e-tailer. This means offering the largest and newest assortment of products, from the worlds leading manufacturers, at a competitive price, within a reasonable time, and directly to your door.

The way it works

Elara is an online company. We utilise automated, online systems to allow our customers to place and view their orders over the web. This allows us to save on costs and in turn we can pass those savings on to our customers.

Delivery

Our warehouse will send a dispatch email when the order leaves us. Delivery usually takes place the day after a customer receives the dispatch email, but sometimes the delivery can be delayed till the second day, this is especially true for very rural areas of the country. If you have not received your order within 3 business days please contact logistics@elara.ie. If we are requested by the customer to re-dispatch the order there will be a second delivery charged. Please note that orders delivered to companies may not be delivered to the customer in person, but will likely be signed for at a post room, goods in or at the reception area, please notify the relevant personnel in your company if this is the case.



Because Elara Online is an 'e-tailer' we ask that our customers submit orders through our website. We have a small but dedicated sales team available to handle calls, but prices will be higher than those on the website as our costs are higher.

Bear in mind that our sales personnel are not suitably qualified to give technical advice and solve compatibility issues. They will do their best to help, but in most cases they are just referencing information that is readily available on our website. Should a customer have questions regarding products, and they cannot find the answer on our website, then we would advise that they visit the manufacturer's website which is listed above the shipping link when they are viewing a products full details. Should a customer be unable to find the relevant information they can email the sales team using the "Email a query" link on the right hand side of the page when they are viewing a products full details, we will then attempt to give an acceptable answer by reply of email.
At Elara Online we take our security seriously, Elara Online is Fully PCI Compliant and adhere to strict security standard laid out by Visa, MasterCard and the Payment Card Industry Data Security Standard (PCI DSS). This standard has very strict and detailed requirements to everything from the physical locks on our server rooms to the encryption on the pages where credit card information is entered.

More information can be found at: http://www.visaeurope.com/making-payments/verified-by-visa.

www.elara.ie is tested and certified daily to pass the "McAfee Secure" Security Scan. To help address concerns about possible hacker access to your confidential data, and the safety of visiting this site, the "live" McAfee Secure mark appears only when this site passes the daily McAfee Secure tests.
We go beyond the requirements of the PCI DSS and require that every credit card authorization is protected with the Verified by Visa/MasterCard SecureCode authentication schemes. This ensures that the person using a credit card actually is the person he claims to be. This protects you from having your credit card misused at our web shop and protects us from fraudulent transactions.
All transfer of sensitive information in the checkout pages are secured by comodo 128Bit SSL. Your password stored in our database is encryted with a one-way hash and cannot be decrypted to ensure highest levels of security.