Who Delivers
In order for the couriers to successfully and promptly deliver an order, customers
must be available to receive and sign for that order. Couriers will not leave a
package unattended at a door, the driver must obtain a signature and printed name
to complete the delivery. As a customer has selected to obtain there products from
an online company, Elara Online expects the customer to be available at the delivery
address to receive. Customers who are at work daily, or constantly on the road should
select to deliver their goods to a place of work or maybe a neighbour of friend
that is available to receive. The Couriers will not guarantee a window of delivery;
they can delivery anytime during a business day. Delivery will usually take place
the day after you receive a dispatch email from our warehouse, but in some cases
it will be the second day after receipt of the email.
Customers requesting a delivery to a company should note the delivery will probably
not be made directly to them, but will be signed for at goods in, post room or reception
area.
Should a customer not be at home after the first attempt to deliver, couriers will
leave a calling card with contact information. Using the information on the calling
card, the customer should get in contact with the courier to make arrangements to
attempt a second delivery. If no contact is made within the seven day holding period
the package will be returned to Elara Online.
Should a customer request a second dispatch they will be charged another delivery.
The couriers are supplied with a customer contact number; however, it is not their
policy to call a customer before they attempt delivery. The number is supplied for
the courier ’s convenience, and for them to use should they have a problem.
Where we deliver and how much it costs
Elara Online only deliver to Ireland. We will not deliver to
any other countries at this point in time, mainly because the cost of delivery is
too expensive and negates the advantage of ordering from us.
The Delivery costs below include VAT and are calculated from the time payment is
processed. They are based on an order weighing less than 25kg. Orders over 25kg
will be palletised due to health and safety reasons, and will be quoted by our logistics
department before dispatch. Please note that due to the lack of accurate product
weight information we are unable to notify a customer of a higher delivery charge
at order placement. Should a customer suspect a higher delivery charge they can
email our logistics department prior to order placement to verify. Email contacts
can be found in the Help > New user info > Contacting us
section.
** Please note that orders are delivered only on working days i.e no deliveries
are made on Saturday/Sunday/Bank Holidays/Public Holidays.
Orders Over €250 - Delivery to Republic of Ireland (1 - 3 working days from payment): €FREE
Orders Under €250 - Delivery to Republic of Ireland (1 - 3 working days from payment) : €5.95
Orders Over 25KG - Delivery to Republic of Ireland (1 - 3 working days from payment) : €1.23
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