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Elara Offices will be closed on 26/10/2020 for the October Bank Holiday.
Delivery


** Please note that orders must be placed and paid for by 4 pm, otherwise they will be processed the next day.
** Please note that orders are delivered only on working days i.e no deliveries are made on Saturday/Sunday/Bank Holidays/Public Holidays.

If an order is placed before 4 pm Monday and item is available, you should receive your product on Tuesday/Wednesday(93% Avg) or Thursday(7% Avg).

** Please note that orders are delivered only on working days i.e no deliveries are made on Saturday/Sunday/Bank Holidays/Public Holidays. Lead time below accurate when ordered before 4pm on a working day.

Desc Limits Statistics Lead time from order payment before 4pm Price
Recommended Delivery Options      
1 - 2 Day Delivery Nationwide Under 25KG and > €150 Most of Ireland: 1 Day, Outskirts of Ireland: 2 Days (1 - 2 Days) (RECOMMENDED) ** FREE
1 - 2 Day Delivery Nationwide Under 25KG and < €150 Most of Ireland: 1 Day, Outskirts of Ireland: 2 Days (1 - 2 Days) €9.34 (€7.72 Ex VAT)
1 - 2 Day Delivery Nationwide Over 25KG Most of Ireland: 1 Day, Outskirts of Ireland: 2 Days (1 - 2 Days) €1.21 (€1 Ex VAT)

Please Click here for our WEEE take back information page



Who Delivers

In order for the couriers to successfully and promptly deliver an order, customers must be available to receive and sign for that order. Couriers will not leave a package unattended at a door, the driver must obtain a signature and printed name to complete the delivery. As a customer has selected to obtain there products from an online company, Elara Online expects the customer to be available at the delivery address to receive. Customers who are at work daily, or constantly on the road should select to deliver their goods to a place of work or maybe a neighbour of friend that is available to receive. The Couriers will not guarantee a window of delivery; they can delivery anytime during a business day. Delivery will usually take place the day after you receive a dispatch email from our warehouse, but in some cases it will be the second day after receipt of the email.

Customers requesting a delivery to a company should note the delivery will probably not be made directly to them, but will be signed for at goods in, post room or reception area.

Should a customer not be at home after the first attempt to deliver, couriers will leave a calling card with contact information. Using the information on the calling card, the customer should get in contact with the courier to make arrangements to attempt a second delivery. If no contact is made within the seven day holding period the package will be returned to Elara Online. Should a customer request a second dispatch they will be charged another delivery.

The couriers are supplied with a customer contact number; however, it is not their policy to call a customer before they attempt delivery. The number is supplied for the courier ’s convenience, and for them to use should they have a problem.

Where we deliver and how much it costs

Elara Online only deliver to Ireland. We will not deliver to any other countries at this point in time, mainly because the cost of delivery is too expensive and negates the advantage of ordering from us.

The Delivery costs below include VAT and are calculated from the time payment is processed. They are based on an order weighing less than 25kg. Orders over 25kg will be palletised due to health and safety reasons, and will be quoted by our logistics department before dispatch. Please note that due to the lack of accurate product weight information we are unable to notify a customer of a higher delivery charge at order placement. Should a customer suspect a higher delivery charge they can email our logistics department prior to order placement to verify. Email contacts can be found in the Help > New user info > Contacting us section.

** Please note that orders are delivered only on working days i.e no deliveries are made on Saturday/Sunday/Bank Holidays/Public Holidays.

Orders Over €150 - Delivery to Republic of Ireland (1 - 2 working days from payment): €FREE

Orders Under €150 - Delivery to Republic of Ireland (1 - 2 working days from payment) : €9.34

Orders Over 25KG - Delivery to Republic of Ireland (1 - 2 working days from payment) : €1.21

WEEE Take Back Information

Please Click here for our WEEE take back information page

Maps to Elara


If your goods were damaged in transit, we request that you report it to us within 48 hours. If goods are visibly damaged on receipt, please sign the delivery note accordingly. Once the damaged goods are received back into our warehouse, we will send out a replacement for the item.