Range/Series Overview
IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.Increase equipment availability and productivity with rapid-response onsite and remote support for your HPE hardware, as well as selected multivendor equipment. This flexible HPE Care Pack Service covers desktops, workstations, servers, storage systems, network equipment, and printing.
Features Summary
- Remote problem diagnosis and support Onsite hardware support
Replacement parts and materials included Firmware updates for selected products Choice of coverage windows.
Periodic maintenance (included for certain, eligible products only) Escalation management Access to electronic support information and services HPE electronic remote support solution (for eligible products only).
Defective media retention (optional for eligible products only) Comprehensive defective material retention (optional for eligible products only) Call-to-repair time commitment in lieu of onsite response time for hardware support (optional for eligible products only).
Defective media retention (optional for eligible products only) Comprehensive defective material retention (optional for eligible products only) Call-to-repair time commitment in lieu of onsite response time for hardware support (optional for eligible products only).
Enhanced parts inventory management (included with select, optional call-to-repair time commitments).
Specification Summary
Product Description
HPE 4-Hour Same Business Day Hardware Support with Defective Media Retention Post Warranty - extended service agreement - 1 year - on-site
Type
Extended service agreement
Service Included
Parts and labour
Full Contract Period
1 year
Service Availability
13 hours a day / 5 days a week
Class of Equipment
Servers