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Overview

Range/Series Overview


IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

HPE Software Technical Support provides comprehensive services and cost-saving updates to help you enhance the performance and availability of software from HPE and other leading vendors.


Features Summary

  • Access to technical resources
    The customer can access Hewlett Packard Enterprise technical resources via telephone or electronic communication for assistance in resolving software implementation or operations problems.
  • Problem analysis and resolution
    Hewlett Packard Enterprise provides corrective support to resolve identifiable and customer-reproducible software product problems.
  • Problem isolation
    Problem isolation for the software product is provided. The customer is informed if the problem is perceived to be hardware related.
  • Escalation management
    Hewlett Packard Enterprise has established formal escalation procedures to facilitate the resolution of complex incidents. Local Hewlett Packard Enterprise management coordinates incident escalation, enlisting the skills of appropriate HPE resources and/or selected third parties to assist with problem solving.

Specification Summary

Product Description
HPE Software Technical Support - technical support - for HPE Networks Software Group 150 - 3 years
Service & Support
Technical support
Service Included
Phone consulting
Full Contract Period
3 years
Service Availability
9 hours a day / 5 days a week
Software Title
HPE Networks Software Group 150

Specifications

General
Type
Technical support
Service Included
Phone consulting
Full Contract Period
3 years
Service Availability
9 hours a day / 5 days a week
Software
Software Title
HPE Networks Software Group 150
Details
Service & Support
Phone consulting - 3 years - availability: 9 hours a day / Monday-Friday ¦ Fax-on-demand - 3 years - availability: 9 hours a day / Monday-Friday ¦ E-mail consulting - 3 years - availability: 9 hours a day / Monday-Friday ¦ New releases update - 3 years ¦ Web knowledge base access - 3 years

Essential Bundles

Options


Reviews

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