Range/Series Overview
IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.The HP Poly+ Analyze with FRU Replace and Destroy offers comprehensive support for video conferencing devices through an extended service agreement. This service includes advance hardware replacement and shipment to ensure minimal downtime for users. With a variety of response times depending on the severity level of issues, customers benefit from timely assistance, including responses within 30 minutes for critical issues. The agreement also encompasses email consulting and web support, providing robust resources for any inquiries or assistance users may require.
Features Summary
- Reliable support coverage
The extended service agreement includes essential support tailored for video conferencing devices, ensuring users have access to necessary resources when needed. - Fast hardware replacement
Advance hardware replacement minimizes downtime by ensuring that replacement units are shipped promptly to the user, allowing for efficient continuity in operations. - Quick response times
The service features various response times based on severity levels, providing immediate assistance to critical issues with a 30-minute response for severity level 1. - Comprehensive support options
Email consulting and web support are included in the service package, enabling users to find solutions quickly and effectively with guided assistance. - Regular updates included
The service agreement covers new release updates, ensuring that users have access to current features and improvements for their video conferencing devices.
Specification Summary
Product Description
HP Poly+ Analyze with FRU Replace and Destroy - extended service agreement - 3 years - shipment
Type
Extended service agreement
Service Included
Advance hardware replacement
Full Contract Period
3 years
Response Time
Next business day
Class of Equipment
Video conferencing devices
Designed For
Poly Studio X52