HPE Next Business Day Hardware Support

Range/Series Overview

IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

Increase equipment availability and productivity with high-quality onsite and remote support for your HPE hardware, as well as selected multivendor equipment. This flexible HPE Care Pack packaged service covers desktops, workstations, servers, notebooks and laptops, network equipment, and printing.

Choose Next Business Day Hardware Support when you need to extend your hardware warranty coverage for key systems and devices; obtain easy-to-buy, easy-to-use onsite services; improve hardware performance and uptime; increase the return on your HPE and multivendor hardware investments; enjoy consistent service coverage across geographically dispersed sites.

Features Summary

• Remote problem diagnosis and support Onsite hardware support
  Replacement parts and materials included Firmware updates for selected products Choice of coverage windows.
  Offers an easy-to-purchase, easy-to-use onsite hardware repair service for your HPE product. HPE external Monitor excluded.
  Periodic maintenance (included for certain, eligible products only) Escalation management Access to electronic support information and services HPE electronic remote support solution (for eligible products only).
  Defective media retention (optional for eligible products only) Comprehensive defective material retention (optional for eligible products only) Call-to-repair time commitment in lieu of onsite response time for hardware support (optional for eligible products only).
  Enhanced parts inventory management (included with select, optional call-to-repair time commitments).

Specification Summary