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Overview

Range/Series Overview


IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

Help keep employees happy with device service and support options that restore productivity with HP onsite support.


Features Summary

  • Reliable service agreement
    This extended service agreement provides consistent support for three years, ensuring users have access to timely assistance as needed.
  • Convenient on-site service
    On-site service means that technicians can address hardware issues directly at the location, reducing downtime and increasing efficiency.
  • Available support hours
    With support available 9 hours a day, 5 days a week, users can receive help during standard working hours, making it easier to troubleshoot issues as they arise.
  • Swift response times
    The next available agent response time assures that users are not left waiting long for assistance, allowing for quicker resolution of technical problems.
  • Inclusive consulting options
    Phone consulting is included, providing users with the opportunity to discuss problems and receive guidance when facing technical challenges.

Specification Summary

Product Description
Electronic HP Care Pack Onsite Bundled Hardware Support - extended service agreement - 3 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
3 years
Response Time
Next available agent
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Desktops
Covered Configurations
Low end workstation
Designed For
HP Z1 G1i; Workstation Z2 G1a, Z2 G1i

Specifications

General
Service Included
Parts and labour
Location
On-site
Full Contract Period
3 years
Response Time
Next available agent
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Desktops
Covered Configurations
Low end workstation
Details
Service & Support
Extended service agreement - parts and labour - 3 years - on-site - response time: next available agent - availability: 9 hours a day / Monday-Friday ¦ Technical support - phone consulting - 3 years - availability: 9 hours a day / Monday-Friday
Compatibility Information
Designed For
HP Z1 G1i ¦ HP Workstation Z2 G1a, Z2 G1i

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