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Overview

Range/Series Overview


IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

Hewlett-Packard takes great care of its customers - that's why it provides you with reliable and high-class service to make you feel comfortable whenever you buy HP products. The company offers a full range of services and supports to make you feel even more comfortable.


Features Summary

  • Comprehensive support
    This service plan includes parts and labor, ensuring that all necessary repairs and service interventions are covered directly on-site, minimizing downtime for your POS operations.
  • Responsive service availability
    With a commitment to next business day response time, support is readily available to tackle any issues as they arise, ensuring your business remains efficient.
  • Predictive detection alerts
    Anticipate potential issues before they become critical with predictive detection alerts, allowing for quick interventions and preventive maintenance.
  • Preferred access benefits
    Customers gain access to various support options, including phone consulting and remote diagnosis, which enriches the service experience.
  • Knowledge base resources
    Access to a dedicated web knowledge base provides valuable information and troubleshooting resources to empower users in resolving common issues independently.

Specification Summary

Product Description
Electronic HP Care Pack Onsite Support with Predictive Detection Alerts, Preferred Access and Peripherals - extended service agreement - 3 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
3 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Desktops
Designed For
Workstation Z4 G5, Z4 Rack G5, Z6 G5, Z6 G5 A, Z8 Fury G5, Z8 G5

Specifications

General
Service Included
Parts and labour
Location
On-site
Full Contract Period
3 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Desktops
Details
Service & Support
Extended service agreement - parts and labour - 3 years - on-site - response time: NBD - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Technical support - phone consulting - 3 years - availability: 9 hours a day / Monday-Friday ¦ Technical support - remote diagnosis - 3 years - availability: 9 hours a day / Monday-Friday ¦ Product info support - web knowledge base access - 3 years ¦ Predictive detection alerts - 3 years ¦ Preferred access - 3 years
Compatibility Information
Designed For
HP Workstation Z4 G5, Z4 Rack G5, Z6 G5, Z6 G5 A, Z8 Fury G5, Z8 G5

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