Range/Series Overview
IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.Depend on quality tech support to get your HP Certified Refurbished PC back to work fast with remote support and convenient onsite repairs. Get employees back to productivity with convenient remote IT support that aims to solve device issues with 85% first-time resolution. An HP support expert can be dispatched to your location if devices need further repair.
Features Summary
- Comprehensive coverage
This extended service agreement covers both parts and labor, assuring that all necessary repairs are addressed effectively to keep your devices operational. - Convenient on-site support
On-site service allows technicians to address issues directly at your location, reducing the hassle and time associated with shipping devices for repair. - Prompt assistance
With a response time of next business day, customers can be assured that their technical issues will be addressed swiftly, minimizing workflow disruption. - Flexible service availability
The service is available 9 hours a day, Monday through Friday, ensuring support is accessible during standard business hours when it is needed most. - Efficient remote diagnosis
Remote diagnosis capabilities enable quick identification of issues, allowing for timely and effective solutions without waiting for a technician's visit.
Specification Summary
Product Description
Electronic HP Care Pack Onsite Support with optional Device Health Insights - extended service agreement - 3 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Full Contract Period
3 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Pricing Type
Certified refurbished