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Overview

Range/Series Overview


IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

Hewlett-Packard takes great care of its customers - that's why it provides you with reliable and high-class service to make you feel comfortable whenever you buy HP products. The company offers a full range of services and supports to make you feel even more comfortable.


Features Summary

  • Efficient on-site support
    This service ensures that issues are resolved quickly and effectively at your location, minimizing disruption to your work.
  • Predictive detection alerts
    This feature proactively alerts users to potential issues, allowing for timely interventions and preventing major problems.
  • Comprehensive service agreement
    The extended service agreement includes parts and labor, providing customers with a seamless experience and reducing unexpected repair costs.
  • Accessible consulting
    Customers benefit from dedicated phone consulting and access to a web knowledge base, empowering them to resolve queries and gain insights efficiently.
  • Rapid response time
    With a next business day response time, this service ensures that support is always just a call away, allowing users to maintain productivity with minimal downtime.

Specification Summary

Product Description
Electronic HP Care Pack Onsite Support with Predictive Detection Alerts and Preferred Access - extended service agreement - 5 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
5 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Desktops
Designed For
HP Z1 G1i; Workstation Z2 G1a, Z2 G1i, Z2 G9

Specifications

General
Service Included
Parts and labour
Location
On-site
Full Contract Period
5 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Desktops
Details
Service & Support
Extended service agreement - parts and labour - 5 years - on-site - response time: NBD - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Technical support - phone consulting - 5 years - availability: 9 hours a day / Monday-Friday ¦ Technical support - remote diagnosis - 5 years - availability: 9 hours a day / Monday-Friday ¦ Product info support - web knowledge base access - 5 years ¦ Predictive detection alerts - 5 years ¦ Preferred access - 5 years
Compatibility Information
Designed For
HP Z1 G1i ¦ HP Workstation Z2 G1a, Z2 G1i, Z2 G9

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