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SPO - THIS ITEM CANNOT BE RETURNED AS UNWANTED AS IT IS A SPECIAL ORDER DIGITAL DOWNLOAD PRODUCT. **

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Overview

Range/Series Overview


IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

Hewlett-Packard takes great care of its customers - that's why it provides you with reliable and high-class service to make you feel comfortable whenever you buy HP products. The company offers a full range of services and supports to make you feel even more comfortable.


Features Summary

  • Reliable service coverage
    This extended service agreement ensures consistent support with on-site assistance, covering necessary parts and labor to keep your devices functioning efficiently.
  • Prompt response time
    With a next business day response time, any issues are addressed swiftly, minimizing downtime and allowing for smooth operation.
  • Convenient service hours
    Available 9 hours a day, 5 days a week, this service plan is designed around customer needs, providing assistance when it is most convenient.
  • Secure media retention
    Defective media retention allows customers to retain faulty components, ensuring a secure and responsible approach to malfunctioning hardware.
  • Efficient remote diagnosis
    Remote diagnosis minimizes the need for on-site visits, enabling faster identification of issues and enabling prompt solutions.

Specification Summary

Product Description
Electronic HP Care Pack Onsite Support w/DMR - extended service agreement - 5 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
5 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Desktops
Designed For
Elite 800 G9; EliteDesk 8 G1a, G1a Next Gen AI, G1a Next Gen AI PC, G1i AI, G2i Next Gen AI PC; EliteStudio 8 G1i AI

Specifications

General
Service Included
Parts and labour
Location
On-site
Full Contract Period
5 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Desktops
Details
Service & Support
Extended service agreement - parts and labour - 5 years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday ¦ Technical support - remote diagnosis - 5 years ¦ Defective media retention - 5 years
Compatibility Information
Designed For
HP Elite 800 G9 ¦ HP EliteDesk 8 G1a, G1a Next Gen AI, G1a Next Gen AI PC, G1i AI, G2i Next Gen AI PC ¦ HP EliteStudio 8 G1i AI

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