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Overview

Range/Series Overview


IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

Hewlett-Packard takes great care of its customers - that's why it provides you with reliable and high-class service to make you feel comfortable whenever you buy HP products. The company offers a full range of services and supports to make you feel even more comfortable.


Features Summary

  • Comprehensive support
    This service agreement covers parts and labor, providing users with worry-free operation and maintenance of their devices.
  • Accessible service availability
    With support hours from 8:00 AM to 5:00 PM, customers can easily access assistance within their schedules, ensuring any issues are addressed promptly.
  • Efficient response times
    Next business day response time minimizes downtime, allowing users to get back to work without unnecessary delays.
  • Advanced diagnostic features
    Features such as predictive detection alerts and remote diagnosis help identify potential issues before they become significant problems.
  • Valuable additional services
    Preferred access to support resources and defective media retention provide enhanced convenience and assurance during the service contract.

Specification Summary

Product Description
Electronic HP Care Pack Onsite Support with Predictive Detection Alerts, Preferred Access and Defective Media Retention - extended service agreement - 3 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
3 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Desktops
Designed For
Elite 800 G9; EliteDesk 8 G1a, G1a Next Gen AI, G1a Next Gen AI PC, G1i AI, G2i Next Gen AI PC; EliteStudio 8 G1i AI

Specifications

General
Service Included
Parts and labour
Location
On-site
Full Contract Period
3 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Desktops
Details
Service & Support
Extended service agreement - parts and labour - 3 years - on-site - response time: NBD - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Technical support - phone consulting - 3 years - availability: 9 hours a day / Monday-Friday ¦ Technical support - remote diagnosis - 3 years - availability: 9 hours a day / Monday-Friday ¦ Product info support - web knowledge base access - 3 years ¦ Predictive detection alerts - 3 years ¦ Preferred access - 3 years ¦ Defective media retention - 3 years
Compatibility Information
Designed For
HP Elite 800 G9 ¦ HP EliteDesk 8 G1a, G1a Next Gen AI, G1a Next Gen AI PC, G1i AI, G2i Next Gen AI PC ¦ HP EliteStudio 8 G1i AI

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