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Overview

Range/Series Overview


IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

Hewlett-Packard takes great care of its customers - that's why it provides you with reliable and high-class service to make you feel comfortable whenever you buy HP products. The company offers a full range of services and supports to make you feel even more comfortable.


Features Summary

  • Service Agreement
    This extended service agreement provides support, ensuring both parts and labor are included for on-site repairs, minimizing downtime for users.
  • Predictive Detection Alerts
    Predictive detection alerts empower users by managing potential problems proactively, allowing for quicker interventions and maintaining operational efficiency.
  • Multiple Support Channels
    Access to phone consulting, a web knowledge base, and remote diagnosis enables users to resolve issues from various avenues, enhancing convenience.
  • Reliable Response Time
    With a commitment to next business day response, users can expect timely support that helps in limiting disruptions to business operations.
  • Consistent Service Availability
    Service is available from 8:00 AM to 5:00 PM, five days a week, ensuring that assistance is accessible during standard business hours.

Specification Summary

Product Description
Electronic HP Care Pack Onsite Support with Predictive Detection Alerts - extended service agreement - 4 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
4 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Desktops
Designed For
EliteDesk 8 G1a, G1a Next Gen AI, G1a Next Gen AI PC, G1i AI, G2i Next Gen AI PC; EliteStudio 8 G1i AI

Specifications

General
Service Included
Parts and labour
Location
On-site
Full Contract Period
4 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Desktops
Details
Service & Support
Extended service agreement - parts and labour - 4 Years - on-site - response time: NBD - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Technical support - phone consulting - 4 Years - availability: 9 hours a day / Monday-Friday ¦ Technical support - remote diagnosis - 4 Years - availability: 9 hours a day / Monday-Friday ¦ Product info support - web knowledge base access - 4 Years ¦ Predictive detection alerts - 4 Years
Compatibility Information
Designed For
HP EliteDesk 8 G1a, G1a Next Gen AI, G1a Next Gen AI PC, G1i AI, G2i Next Gen AI PC ¦ HP EliteStudio 8 G1i AI

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