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Overview

Range/Series Overview


IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

Hewlett-Packard takes great care of its customers - that's why it provides you with reliable and high-class service to make you feel comfortable whenever you buy HP products. The company offers a full range of services and supports to make you feel even more comfortable.


Features Summary

  • Comprehensive service agreement
    The extended service agreement provides support, including both parts and labor, right at your location to minimize disruptions and maintain productivity.
  • Proactive support with predictive detection
    Receive predictive detection alerts that help identify potential issues before they become significant problems, ensuring smooth operation.
  • Secure handling of defective media
    Defective media retention allows you to manage faulty components securely, providing peace of mind and reducing risks associated with data loss.
  • Efficient customer support
    Gain access to a range of support options including phone consulting and a web knowledge base, making it easier to find solutions quickly.
  • Responsive service availability
    With service available 9 hours a day, 5 days a week, prompt support is just a call away, assisting you whenever needed.

Specification Summary

Product Description
Electronic HP Care Pack Onsite Support with Predictive Detection Alerts, Preferred Access, Defective Media Retention and Peripherals - extended service agreement - 4 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
4 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Notebooks
Designed For
Elite x360; EliteBook 830 G11 Notebook, 835 G11 Notebook, 840 G11 Notebook, 845 G11 Notebook, 860 G11 Notebook, 865 G11 Notebook; EliteBook 8; 8 Flip

Specifications

General
Service Included
Parts and labour
Location
On-site
Full Contract Period
4 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Notebooks
Details
Service & Support
Extended service agreement - parts and labour - 4 Years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday ¦ Technical support - remote diagnosis - 4 Years ¦ Technical support - phone consulting - 4 Years ¦ Product info support - web knowledge base access - 4 Years ¦ Predictive issue detection - 4 Years ¦ Preferred access - 4 Years ¦ Defective media retention - 4 Years
Compatibility Information
Designed For
HP Elite x360 830 G11 Notebook ¦ HP EliteBook 830 G11 Notebook, 835 G11 Notebook, 840 G11 Notebook, 845 G11 Notebook, 860 G11 Notebook, 865 G11 Notebook ¦ HP EliteBook 8 G1a Notebook, G1a Notebook AI, G1a Notebook Next Gen AI, G1i Notebook AI, G1i Notebook Next Gen AI, G2a Notebook Next Gen AI, G2i Notebook Next Gen AI ¦ HP EliteBook 8 Flip G1i Notebook AI, G2i Notebook Next Gen AI

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