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Overview

Range/Series Overview


IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

Hewlett-Packard takes great care of its customers - that's why it provides you with reliable and high-class service to make you feel comfortable whenever you buy HP products. The company offers a full range of services and supports to make you feel even more comfortable.


Features Summary

  • Efficient Service Availability
    Experience service availability from 8:00 AM to 5:00 PM, designed to accommodate business needs effectively.
  • Comprehensive Support Options
    Enjoy various support options, including phone consulting and access to a web knowledge base, ensuring you have the information needed.
  • Proactive Maintenance
    Take advantage of predictive detection alerts, allowing timely identification and resolution of potential issues before they impact productivity.
  • Quick On-Site Assistance
    Receive on-site support that provides immediate help, reducing downtime and keeping operations running smoothly.
  • Dependable Coverage
    This extended service agreement includes parts and labor, providing assurance and reliability for notebook services.

Specification Summary

Product Description
Electronic HP Care Pack Onsite Support with Predictive Detection Alerts, Preferred Access and Travel Coverage - extended service agreement - 3 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
3 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Notebooks
Designed For
Elite 6 G2i Chromebook Plus; EliteBook 630 G11 Notebook, 640 G11 Notebook, 645 G11 Notebook, 660 G11 Notebook, 665 G11 Notebook; EliteBook 6

Specifications

General
Service Included
Parts and labour
Location
On-site
Full Contract Period
3 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Notebooks
Details
Service & Support
Extended service agreement - parts and labour - 3 years - on-site - response time: NBD - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Technical support - phone consulting - 3 years - availability: 9 hours a day / Monday-Friday ¦ Technical support - remote diagnosis - 3 years - availability: 9 hours a day / Monday-Friday ¦ Product info support - web knowledge base access - 3 years ¦ Predictive detection alerts - 3 years ¦ Preferred access - 3 years
Compatibility Information
Designed For
HP Elite 6 G2i Chromebook Plus ¦ HP EliteBook 630 G11 Notebook, 640 G11 Notebook, 645 G11 Notebook, 660 G11 Notebook, 665 G11 Notebook ¦ HP EliteBook 6 G1a Notebook AI, G1a Notebook Next Gen AI, G1ah Notebook, G1i Notebook AI, G1iR Notebook, G1iR Notebook Next Gen AI, G1q Notebook Next Gen AI, G2a Notebook, G2a Notebook AI, G2a Notebook Next Gen AI, G2i Notebook Next Gen AI, G2iR Notebook Next Gen AI

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