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Overview

Range/Series Overview


IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

Hewlett-Packard takes great care of its customers - that's why it provides you with reliable and high-class service to make you feel comfortable whenever you buy HP products. The company offers a full range of services and supports to make you feel even more comfortable.


Features Summary

  • Reliable on-site service
    The service provides on-site support, ensuring that technical issues are resolved at your location without the need to send devices for repairs.
  • Extended coverage period
    With a contract period of 3 years, this agreement offers extensive support, giving users confidence in their investment.
  • Predictive detection alerts
    Predictive issue detection identifies potential problems before they arise, minimizing downtime and enhancing device reliability.
  • Efficient response time
    A next business day response time ensures quick attention to concerns, helping to reduce interruptions in productivity.
  • Comprehensive support options
    Support includes various services such as phone consulting, access to a web knowledge base, and remote diagnosis, allowing for flexible assistance.

Specification Summary

Product Description
Electronic HP Care Pack Onsite Support with Predictive Detection Alerts, Preferred Access - extended service agreement - 3 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
3 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Notebooks
Covered Configurations
Mobile workstations
Designed For
ZBook Power G11, Studio G11; ZBook 8; ZBook Firefly 14 G11, 16 G11; ZBook Fury 16 G11, 16 G1i, G1i; ZBook Power 16 G11; ZBook Ultra G1a; ZBook X G1i, G2i

Specifications

General
Service Included
Parts and labour
Location
On-site
Full Contract Period
3 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Notebooks
Covered Configurations
Mobile workstations
Details
Service & Support
Extended service agreement - parts and labour - 3 years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday ¦ Technical support - remote diagnosis - 3 years ¦ Technical support - phone consulting - 3 years ¦ Product info support - web knowledge base access - 3 years ¦ Predictive issue detection - 3 years ¦ Preferred access - 3 years
Compatibility Information
Designed For
HP ZBook Power G11 A Mobile Workstation, Power G11 Mobile Workstation, Studio G11 Mobile Workstation ¦ HP ZBook 8 16 G1i Notebook AI, G1ah Mobile Workstation, G1ak Mobile Workstation, G1as Mobile Workstation, G1i Mobile Workstation, G2i Mobile Workstation ¦ HP ZBook Firefly 14 G11 A Mobile Workstation, 14 G11 Mobile Workstation, 16 G11 Mobile Workstation ¦ HP ZBook Fury 16 G11 Mobile Workstation, 16 G1i Mobile Workstation, G1i Mobile Workstation ¦ HP ZBook Power 16 G11 A Mobile Workstation, 16 G11 Mobile Workstation ¦ HP ZBook Ultra G1a Mobile Workstation ¦ HP ZBook X G1i Mobile Workstation, G2i Mobile Workstation

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