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Overview

Range/Series Overview


IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

The Electronic HP Care Pack Services (e-Care Pack) capability allows you to order, receive, update, and activate a wide range of valuable HP Care Pack Services over the Internet. Administered through the HP Services Network (CSN), it is a fast and simple process that enables immediate registration and service activation.

Increase equipment availability and productivity with high-quality onsite and remote support for your HP hardware, as well as selected multivendor equipment.

Choose Next Business Day Hardware Support when you need to: extend your hardware warranty coverage for key systems and devices; obtain easy-to-buy, easy-to-use onsite services; improve hardware performance and uptime; increase the return on your HP and multivendor hardware investments; enjoy consistent service coverage across geographically dispersed sites.


Features Summary

  • Comprehensive support
    Experience peace of mind with the Electronic HP Care Pack, offering next business day hardware support tailored for travelers. This extended service agreement ensures your notebook is always in excellent condition, with on-site parts and labor included.
  • Priority access
    Gain access to HP's technical support with Priority Access Plus. This feature provides you with immediate phone consulting services during business hours, ensuring your queries are addressed promptly and efficiently.
  • Secure data retention
    With the unique Defective Media Retention service, you maintain control of your sensitive data. This service allows you to retain your hard drive in the event of a failure, providing you with the confidence that your data is secure.

Specification Summary

Product Description
Electronic HP Care Pack Next Business Day Hardware Support for Travelers with Defective Media Retention and Priority Access Plus - extended service agreement - 3 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
3 years
Response Time
Next business day
Service Availability
Business hours
Pricing Type
3 notebooks / 1000 seats
Class of Equipment
Notebooks
Designed For
EliteBook 630 G10, 630 G9, 640 G10, 640 G9, 645 G10, 645 G9, 650 G10, 650 G9, 655 G9; ProBook 630 G8, 635, 640 G4, 640 G5, 640 G8, 650 G2, 650 G4, 650 G5, 650 G8

Specifications

General
Service Included
Parts and labour
Location
On-site
Full Contract Period
3 years
Response Time
Next business day
Service Availability
Business hours
Pricing Type
3 notebooks / 1000 seats
Class of Equipment
Notebooks
Details
Service & Support
Extended service agreement - parts and labour - 3 years - on-site - response time: NBD - availability: business hours / Monday-Friday ¦ Technical support - phone consulting - 3 years - availability: business hours / Monday-Friday ¦ Defective media retention - 3 years
Compatibility Information
Designed For
HP EliteBook 630 G10 Notebook, 630 G9 Notebook, 640 G10 Notebook, 640 G9 Notebook, 645 G10 Notebook, 645 G9 Notebook, 650 G10 Notebook, 650 G9 Notebook, 655 G9 Notebook ¦ HP ProBook 630 G8 Notebook, 635 Aero G7 Notebook, 640 G4 Notebook, 640 G5 Notebook, 640 G8 Notebook, 650 G2 Notebook, 650 G4 Notebook, 650 G5 Notebook, 650 G8 Notebook

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