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Overview

Range/Series Overview


IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

Hewlett-Packard takes great care of its customers - that's why it provides you with reliable and high-class service to make you feel comfortable whenever you buy HP products. The company offers a full range of services and supports to make you feel even more comfortable.


Features Summary

  • Comprehensive service agreement
    This extended service agreement encompasses both parts and labor, ensuring that users receive necessary support without worrying about unexpected costs.
  • Prompt response
    The commitment to next business day response time facilitates quick resolutions to service issues, keeping your notebook operational.
  • Efficient remote diagnosis
    The integration of remote diagnosis streamlines troubleshooting processes, allowing technical support to swiftly identify problems without delays.
  • Convenient on-site support
    With the provision for on-site service, users benefit from having support technicians come directly to the location, minimizing disruptions.
  • Accessible service hours
    Service availability is structured for 9 hours a day, Monday through Friday, which aligns with standard business operations, making it easy to access support when needed.

Specification Summary

Product Description
Electronic HP Care Pack Onsite Support w/Predictive Detection Alerts/TRV - extended service agreement - 3 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
3 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Notebooks
Covered Configurations
Mobile workstation
Designed For
Elite t655; Pavilion Plus Laptop 16-ab1000na; ZBook Power G11, Studio G11; ZBook 8; ZBook Firefly 14 G11, 16 G11; ZBook Fury 16 G11, 16 G1i, G1i; ZBook Power 16 G11; ZBook Ultra G1a; ZBook X G1i, G2i

Specifications

General
Service Included
Parts and labour
Location
On-site
Full Contract Period
3 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Notebooks
Covered Configurations
Mobile workstation
Details
Service & Support
Extended service agreement - parts and labour - 3 years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday ¦ Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - remote diagnosis - 3 years ¦ Product info support - web knowledge base access - 3 years ¦ New releases update - 3 years ¦ Telemetry - 3 years
Compatibility Information
Designed For
HP Elite t655 ¦ HP Pavilion Plus Laptop 16-ab1000na ¦ HP ZBook Power G11 A Mobile Workstation, Power G11 Mobile Workstation, Studio G11 Mobile Workstation ¦ HP ZBook 8 G1ah Mobile Workstation, G1ak Mobile Workstation, G1as Mobile Workstation, G1i Mobile Workstation, G1i Notebook AI, G2a Mobile Workstation, G2i Mobile Workstation ¦ HP ZBook Firefly 14 G11 A Mobile Workstation, 14 G11 Mobile Workstation, 16 G11 Mobile Workstation ¦ HP ZBook Fury 16 G11 Mobile Workstation, 16 G1i Mobile Workstation, G1i Mobile Workstation ¦ HP ZBook Power 16 G11 A Mobile Workstation, 16 G11 Mobile Workstation ¦ HP ZBook Ultra G1a Mobile Workstation ¦ HP ZBook X G1i Mobile Workstation, G2i Mobile Workstation

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