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Overview

Range/Series Overview


IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

Hewlett-Packard takes great care of its customers - that's why it provides you with reliable and high-class service to make you feel comfortable whenever you buy HP products. The company offers a full range of services and supports to make you feel even more comfortable.


Features Summary

  • Comprehensive support coverage
    This extended service agreement covers both parts and labor, ensuring you receive the necessary support for repairs and replacements without additional costs.
  • Prompt response time
    With a next business day response time, any technical issues are addressed swiftly, helping to minimize disruption to your operations.
  • Remote diagnosis capabilities
    The service includes remote diagnosis, allowing support technicians to quickly identify issues, enhancing the efficiency of troubleshooting and resolutions.
  • Availability during business hours
    Support is available 9 hours a day, 5 days a week, providing assurance that assistance is readily accessible when needed.

Specification Summary

Product Description
Electronic HP Care Pack Onsite Support w/Predictive Detection Alerts/DMR - extended service agreement - 4 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
4 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Notebooks
Covered Configurations
Mobile workstation
Designed For
ZBook Power G11, Studio G11; ZBook 8; ZBook Firefly 14 G11, 16 G11; ZBook Fury 16 G11, 16 G1i, G1i; ZBook Power 16 G11; ZBook Ultra G1a; ZBook X G1i, G2i

Specifications

General
Service Included
Parts and labour
Location
On-site
Full Contract Period
4 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Notebooks
Covered Configurations
Mobile workstation
Details
Service & Support
Extended service agreement - parts and labour - 4 Years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday ¦ Technical support - phone consulting - 4 Years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 4 Years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - remote diagnosis - 4 Years ¦ Product info support - web knowledge base access - 4 Years ¦ New releases update - 4 Years ¦ Defective media retention - 4 Years ¦ Telemetry - 4 Years
Compatibility Information
Designed For
HP ZBook Power G11 A Mobile Workstation, Power G11 Mobile Workstation, Studio G11 Mobile Workstation ¦ HP ZBook 8 16 G1i Notebook AI, G1ah Mobile Workstation, G1ak Mobile Workstation, G1as Mobile Workstation, G1i Mobile Workstation ¦ HP ZBook Firefly 14 G11 A Mobile Workstation, 14 G11 Mobile Workstation, 16 G11 Mobile Workstation ¦ HP ZBook Fury 16 G11 Mobile Workstation, 16 G1i Mobile Workstation, G1i Mobile Workstation ¦ HP ZBook Power 16 G11 A Mobile Workstation, 16 G11 Mobile Workstation ¦ HP ZBook Ultra G1a Mobile Workstation ¦ HP ZBook X G1i Mobile Workstation, G2i Mobile Workstation

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