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Overview

Range/Series Overview


IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

HP Inc.'s Poly+ offers a locally installed software service and support solution designed to meet the needs of businesses requiring reliable technical support. With a commitment to providing swift response times, Poly+ ensures that severity level 1 issues are addressed within 30 minutes, and support is available 24 hours a day, 7 days a week. This service includes phone and e-mail consulting, catering to a wide range of technical support needs. Whether it's a critical issue that needs immediate attention or a less urgent matter, Poly+'s dedicated support team is ready to assist, ensuring minimal downtime and maximum operational efficiency.


Specification Summary

Product Description
HP Poly+ - technical support - for Poly PrivateConnect Powered by Pexip - Video Capacity Add-On - 3 years
Service & Support
Technical support
Service Included
Phone consulting
Full Contract Period
3 years
Response Time
30 min
Service Availability
24 hours a day / 7 days a week
Software Title
Poly PrivateConnect Powered by Pexip - Video Capacity Add-On
Licence Type
Term Subscription
Licence Qty
1 concurrent call

Specifications

General
Type
Technical support
Service Included
Phone consulting
Full Contract Period
3 years
Response Time
30 min
Service Availability
24 hours a day / 7 days a week
Software
Software Title
Poly PrivateConnect Powered by Pexip - Video Capacity Add-On
Installation Type
Locally installed
Licence Type
Term Subscription
Licence Qty
1 concurrent call
Details
Service & Support
Phone consulting - 3 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 3 years - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Phone consulting - 3 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ E-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Web support - 3 years - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 3 years

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