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Overview

Range/Series Overview


IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

Optimize IT investments and reduce your carbon impact by maximizing the life of your existing devices. Extend the useful life of aging devices by securely upgrading performance and addressing the most common issues that impede employee and IT productivity.


Features Summary

  • Efficient support
    Experience peace of mind with the Electronic HP Care Pack, offering next business day onsite hardware support. This service ensures that your notebook is up and running without significant downtime, providing parts and labor as needed.
  • Extended service
    With a full contract period of 1 year, this extended service agreement covers not just the essentials but also includes remote diagnosis and firmware updates. It's designed to keep your device in optimal condition throughout its extended service period.
  • Convenient availability
    Service is available 9 hours a day, Monday through Friday, fitting perfectly into the standard workweek. This schedule ensures that support is there when you most likely need it, from 8:00 AM to 5:00 PM.

Specification Summary

Product Description
Electronic HP Care Pack Active Care Next Business Day Onsite Hardware Support with Device Life Extension Post Warranty - extended service agreement - 1 year - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
1 year
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Notebooks
Designed For
Victus by HP Laptop 15-fb0000ca; Elite x360; EliteBook 1040 G10, 1040 G9, 650 G9, 830 G10, 830 G9, 835 G10, 840 G10, 840 G2, 840 G9, 845 G10, 845 G9, 860 G10, 860 G11, 860 G9, 865 G10; EliteBook x360

Specifications

General
Service Included
Parts and labour
Location
On-site
Full Contract Period
1 year
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Notebooks
Details
Service & Support
Extended service agreement - parts and labour - 1 year - on-site - response time: NBD - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Technical support - remote diagnosis - 1 year ¦ Technical support - remote firmware update - 1 year ¦ Device life extension - 1 device
Compatibility Information
Designed For
Victus by HP Laptop 15-fb0000ca ¦ HP Elite x360 1040 G10 Notebook, 1040 G9 Notebook, 830 G10 Notebook, 830 G9 Notebook ¦ HP EliteBook 1040 G10 Notebook, 1040 G9 Notebook, 650 G9 Notebook, 830 G10 Notebook, 830 G9 Notebook, 835 G10 Notebook, 840 G10 Notebook, 840 G2 Notebook, 840 G9 Notebook, 845 G10 Notebook, 845 G9 Notebook, 860 G10 Notebook, 860 G11 Notebook, 860 G9 Notebook, 865 G10 Notebook ¦ HP EliteBook x360 830 G10 Notebook

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