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Overview

Range/Series Overview


IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

Hewlett-Packard takes great care of its customers - that's why it provides you with reliable and high-class service to make you feel comfortable whenever you buy HP products. The company offers a full range of services and supports to make you feel even more comfortable.


Features Summary

  • Comprehensive support
    With a full year of extended service agreement, customers receive on-site parts and labor ensuring minimal downtime and maximum productivity.
  • Rapid response
    Benefit from next business day response times, ensuring that any issues are addressed promptly and efficiently, keeping your operations smooth.
  • Extended service hours
    Service availability from 8:00 AM to 5:00 PM, Monday through Friday, aligns with standard business hours, offering convenience and peace of mind.
  • Remote assistance
    Includes remote diagnosis and firmware updates, providing quick resolutions to issues without the need for on-site visits, saving time and resources.

Specification Summary

Product Description
Electronic HP Care Pack Active Care Next Business Day Hardware Support Post Warranty - extended service agreement - 1 year - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
1 year
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Notebooks
Designed For
Chromebook G1m; Fortis 11 G10, 11 G1i, 11 G1m, 11 G9, 14 G10, 14 G11, 14 G1i, Flip 11 G1, Flip 11 G1i, Flip 11 G1m, Flip 11 G1mi, Flip G1i, Flip G1m, G1i, G1m; Fortis x360; Pro x360; ProBook Fortis 14 G10, Fortis 14 G9

Specifications

General
Service Included
Parts and labour
Location
On-site
Full Contract Period
1 year
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Notebooks
Details
Service & Support
Extended service agreement - parts and labour - 1 year - on-site - response time: NBD - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Technical support - remote diagnosis - 1 year ¦ Technical support - remote firmware update - 1 year
Compatibility Information
Designed For
HP Chromebook G1m ¦ HP Fortis 11 G10 Chromebook, 11 G1i Chromebook, 11 G1m Chromebook, 11 G9 Q Chromebook, 14 G10 Chromebook, 14 G10 Chromebook Enterprise, 14 G11 Chromebook, 14 G1i Chromebook, Flip 11 G1 I Chromebook, Flip 11 G1i Notebook, Flip 11 G1m Chromebook, Flip 11 G1mi Chromebook, Flip G1i Chromebook, Flip G1m Chromebook, G1i Chromebook, G1m Chromebook ¦ HP Fortis x360 11 G3 J Chromebook, 11 G5 Chromebook ¦ HP Pro x360 Fortis 11 G10 Notebook, Fortis 11 G9 Notebook, Fortis G11 Notebook ¦ HP ProBook Fortis 14 G10 Notebook, Fortis 14 G9 Notebook

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