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Overview

Range/Series Overview


IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

Limit interruptions with remote support and convenient onsite repairs-all thanks to AI-powered predictive issue detection, alerts and automation.


Features Summary

  • Comprehensive support
    With a full year of extended service agreement, customers receive on-site parts and labor ensuring minimal downtime and maximum productivity.
  • Rapid response
    Benefit from next business day response times, ensuring that any issues are addressed promptly and efficiently, keeping your operations smooth.
  • Extended service hours
    Service availability from 8:00 AM to 5:00 PM, Monday through Friday, aligns with standard business hours, offering convenience and peace of mind.
  • Remote assistance
    Includes remote diagnosis and firmware updates, providing quick resolutions to issues without the need for on-site visits, saving time and resources.

Specification Summary

Product Description
Electronic HP Care Pack Active Care Next Business Day Hardware Support Post Warranty - extended service agreement - 1 year - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
1 year
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Notebooks
Designed For
HP 200 G2a, 200 G2i, 200 G2Ri, 240 G10, 240 G9, 240R G10, 240R G9, 245 G10, 245 G9, 250 G10, 250 G8, 250 G9, 250R G10, 250R G9, 250RT G9, 255 G10, 255 G8, 255 G9

Specifications

General
Service Included
Parts and labour
Location
On-site
Full Contract Period
1 year
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Notebooks
Details
Service & Support
Extended service agreement - parts and labour - 1 year - on-site - response time: NBD - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Technical support - remote diagnosis - 1 year ¦ Technical support - remote firmware update - 1 year
Compatibility Information
Designed For
HP 200 G2a Notebook, 200 G2i Notebook, 200 G2Ri Notebook, 240 G10 Notebook, 240 G9 Notebook, 240R G10 Notebook, 240R G9 Notebook, 245 G10 Notebook, 245 G9 Notebook, 250 G10 Notebook, 250 G8 Notebook, 250 G9 Notebook, 250R G10 Notebook, 250R G9 Notebook, 250RT G9 Notebook, 255 G10 Notebook, 255 G8 Notebook, 255 G9 Notebook

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