Range/Series Overview
IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.When hardware issues come up, the sooner you can get running again, the better. Our HP Onsite Solution Support is specially designed for your HP Point of Sale products, and includes support coverage for up to 6 attached peripherals, to vastly improve your product uptime. With high-quality remote assistance or convenient onsite support, help is there when you need it - so you can get back to work.
Features Summary
- Responsive Service
Next business day response ensures rapid support when needed, minimizing disruption and maintaining workflow continuity. - Comprehensive Coverage
Includes parts and labor, providing peace of mind knowing all aspects are covered under the extended service agreement. - Remote Diagnosis Capability
Facilitates quick problem identification and solutions without needing to wait for an on-site visit, enhancing efficiency. - On-Site Assistance
Direct, hands-on support delivered at your location, ensuring that issues are resolved promptly and effectively. - Flexible Availability
Service offered 9 hours a day, 5 days a week, aligning with standard business hours for convenient support.
Specification Summary
Product Description
Electronic HP Care Pack Next Business Day Solution Support - extended service agreement - 4 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Full Contract Period
4 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
POS equipment
Covered Configurations
Retail point of sale, 1 external monitor up to 22" and up to 6 HP peripheral devices
Designed For
Engage Flex Pro G2 Retail System; Engage One Pro