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Overview

Range/Series Overview


IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

Help keep employees happy with device service and support options that restore productivity with HP onsite support.


Features Summary

  • Reliable Support
    With the HP Next Business Day 9x5 Hardware Support, users benefit from an extended service agreement that ensures prompt attention to hardware issues.
  • On-Site Service
    This support plan includes on-site assistance, making it convenient for users to receive help without needing to send hardware away for repairs.
  • Comprehensive Coverage
    Both parts and labor are included in this service, providing users with the assurance that necessary repairs or replacements will be handled efficiently.
  • Swift Response Time
    The next business day response time allows for rapid resolution of problems, helping to maintain productivity and minimize disruption.

Specification Summary

Product Description
Electronic HP Care Pack Next Business Day 9x5 Hardware Support - extended service agreement - 3 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
3 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
POS equipment
Covered Configurations
Retail point of sale unit only
Designed For
Engage Flex Pro G2 Retail System, Go 10 Mobile System, Go Mobile System, Go Mobile System Bundle; Engage Go Fixed Mount, Tilt Mount; Engage One Pro, Pro G2

Specifications

General
Service Included
Parts and labour
Location
On-site
Full Contract Period
3 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
POS equipment
Covered Configurations
Retail point of sale unit only
Details
Service & Support
Extended service agreement - parts and labour - 3 years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday ¦ Technical support - remote diagnosis - 3 years - availability: 9 hours a day / Monday-Friday ¦ Technical support - phone consulting - 3 years - availability: 9 hours a day / Monday-Friday ¦ Product info support - web knowledge base access - 3 years
Compatibility Information
Designed For
HP Engage Flex Pro G2 Retail System, Go 10 Mobile System, Go Mobile System, Go Mobile System Bundle ¦ HP Engage Go Fixed Mount, Tilt Mount ¦ HP Engage One Pro, Pro G2

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