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Overview

Range/Series Overview


IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

Hewlett-Packard takes great care of its customers - that's why it provides you with reliable and high-class service to make you feel comfortable whenever you buy HP products. The company offers a full range of services and supports to make you feel even more comfortable.


Features Summary

  • Comprehensive coverage
    The service covers notebooks and mobile workstations, ensuring that essential equipment is well-protected against failures.
  • Reliable on-site service
    With next business day response, customers receive prompt assistance without having to transport their devices, reducing potential downtime.
  • Extended service agreement
    The 5-year contract provides long-term assurance and support for users, making it a valuable investment for maintaining productivity.
  • Multifaceted support options
    Includes phone consulting, web support, and remote diagnosis, enabling efficient problem-solving and communication for a seamless experience.

Specification Summary

Product Description
Electronic HP Care Pack Hardware Support with Defective Media Retention and Travel Coverage - extended service agreement - 5 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
5 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Notebooks
Covered Configurations
Mobile workstations, excludes external monitor
Designed For
ZBook Power G10 A Mobile Workstation, Power G10 Mobile Workstation, Studio G10 Mobile Workstation; ZBook Firefly 14 G10 A Mobile Workstation, 14 G10 Mobile Workstation, 16 G10 Mobile Workstation; ZBook Fury 16 G10 Mobile Workstation; ZBook Power 15 G10 A Mobile Workstation, 15 G10 Mobile Workstation

Specifications

General
Service Included
Parts and labour
Location
On-site
Full Contract Period
5 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Notebooks
Covered Configurations
Mobile workstations, excludes external monitor
Details
Service & Support
Extended service agreement - parts and labour - 5 years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday ¦ Technical support - phone consulting - 5 years - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Technical support - remote diagnosis - 5 years - availability: 9 hours a day / Monday-Friday ¦ Technical support - web support - 5 years ¦ Defective media retention - 5 years
Compatibility Information
Designed For
HP ZBook Power G10 A Mobile Workstation, Power G10 Mobile Workstation, Studio G10 Mobile Workstation ¦ HP ZBook Firefly 14 G10 A Mobile Workstation, 14 G10 Mobile Workstation, 16 G10 Mobile Workstation ¦ HP ZBook Fury 16 G10 Mobile Workstation ¦ HP ZBook Power 15 G10 A Mobile Workstation, 15 G10 Mobile Workstation

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