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Overview

Range/Series Overview


IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

Help keep employees happy with device service and support options that restore productivity with offsite support.


Features Summary

  • Efficient repair service
    With a repair time of 3-7 business days, the Electronic HP Care Pack ensures your notebook is back in your hands quickly, minimizing downtime and keeping you productive.
  • Comprehensive support
    This service agreement covers parts and labor, offering peace of mind that your notebook is protected against potential issues. Additionally, phone consulting and remote diagnosis are available, providing expert assistance when you need it most.
  • Convenient service options
    The pick-up and return service, available Monday-Friday for 9 hours a day, eliminates the hassle of finding a service center, making it easier to manage repairs without interrupting your schedule.

Specification Summary

Product Description
Electronic HP Care Pack Pick-Up and Return Solution Support with Defective Media Retention - extended service agreement - 4 years - pick-up and return
Type
Extended service agreement
Service Included
Parts and labour
Location
Pick-up and return
Full Contract Period
4 years
Repair Time
3-7 business days
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Notebooks
Covered Configurations
Mobile workstation
Designed For
Laptop 15-dy5011ca; ZBook Power G10, Studio G10; ZBook Firefly 14 G10, 14 G9, 16 G10; ZBook Fury 16 G10, 16 G11; ZBook Power 15 G10

Specifications

General
Service Included
Parts and labour
Location
Pick-up and return
Full Contract Period
4 years
Repair Time
3-7 business days
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Notebooks
Covered Configurations
Mobile workstation
Details
Service & Support
Extended service agreement - parts and labour - 4 Years - pick-up and return - repair time: 3-7 business days - availability: 9 hours a day / Monday-Friday ¦ Technical support - phone consulting - 4 Years - availability: 9 hours a day / Monday-Friday ¦ Technical support - remote diagnosis - 4 Years ¦ Defective media retention - 4 Years
Compatibility Information
Designed For
HP Laptop 15-dy5011ca ¦ HP ZBook Power G10 A Mobile Workstation, Power G10 Mobile Workstation, Studio G10 Mobile Workstation ¦ HP ZBook Firefly 14 G10 A Mobile Workstation, 14 G10 Mobile Workstation, 14 G9 Mobile Workstation, 16 G10 Mobile Workstation ¦ HP ZBook Fury 16 G10 Mobile Workstation, 16 G11 Mobile Workstation ¦ HP ZBook Power 15 G10 A Mobile Workstation, 15 G10 Mobile Workstation

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