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Overview

Range/Series Overview


IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

Extended coverage begins the date of PC purchase or PC ship date, whichever is later. You'll get the most coverage and value if you buy this plan when you purchase your PC. Enjoy the convenience of having a technician come right to your home or office, if needed, to help resolve PC issues with HP Care Pack On-site Service. You'll also have access to 24x7 technical support, as locally available, and extended coverage- while keeping your PC covered by the manufacturer that knows it best. Multi-year options are available.


Features Summary

  • Comprehensive service agreement
    The extended service agreement is designed to provide thorough coverage for hardware issues, ensuring that users have the assistance they need.
  • Efficient on-site support
    On-site service offers immediate help at the location of your device, reducing transportation time and allowing for faster repairs.

Specification Summary

Product Description
Electronic HP Care Pack 3-Day Hardware Support - extended service agreement - 2 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
2 years
Response Time
3 business days
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Notebooks
Covered Configurations
High-end system
Designed For
ENVY Laptop 17; ENVY x360 Laptop; OmniBook 14; OmniBook X Flip Next Gen Laptop 14, 16; OmniBook X Laptop 14

Specifications

General
Service Included
Parts and labour
Location
On-site
Full Contract Period
2 years
Response Time
3 business days
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Notebooks
Covered Configurations
High-end system
Details
Service & Support
Extended service agreement - parts and labour - 2 years - on-site - response time: 3 business days - availability: 9 hours a day / Monday-Friday ¦ Technical support - phone consulting - 2 years - availability: 9 hours a day / Monday-Friday ¦ Technical support - remote diagnosis - 2 years
Compatibility Information
Designed For
HP ENVY Laptop 17-cw0003na ¦ HP ENVY x360 Laptop 13-bf0002na, 13-bf0003na, 14-fa0001np, 14-fa0004na, 14-fa0005na, 14-fa0604nz, 14-fc0011na, 14-fc0011np, 14-fc0714nz, 15-fe0008na, 15-fh0001na ¦ HP OmniBook 14-fe1003np ¦ HP OmniBook X Flip Next Gen Laptop 14-fk0001na, 14-fk0004na, 14-fk0438nz, 14-fk0450nz, 14-fk0502na, 14-fk0504na, 14-fk0632nz, 14-fk0648nz, 14-fk0650nz, 14-fk0950nd, 14-fk0975nd, 14-fm0005na, 14-fm0501na, 14-fm0505na, 14-fm0528nz, 14-fm0540nz, 14-fm0742nz, 14-fm0750nz, 14-fm0758nz, 16-ar0002na, 16-ar0428nz, 16-ar0502na, 16-ar0504na, 16-ar0658nz, 16-as0004na, 16-as0008np, 16-as0501na, 16-as0503na, 16-as0548nz, 16-as0720nz, 16-as0758nz, 16-as0950nd ¦ HP OmniBook X Laptop 14-fe0000na, 14-fe0500na, 14-fe0501na, 14-fe1500na, 14-fe1500sa

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