Electronic HP Care Pack Next Business Day Hardware

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Electronic HP Care Pack Next Business Day Hardware Support with Defective Media Retention

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Electronic HP Care Pack Next Business Day Hardware Support with Defective Media Retention

Name: Electronic HP Care Pack Next Business Day Hardware Support with Defective Media Retention
Brand: HP
SKU: ECE8684824
Price: 239.75 EUR
Availability: InStock

View all HP HP Support | Warranty - Visit the HP Store (U53XHE) - (ECE8684824)

Model: Electronic HP

Electronic HP Care Pack Next Business Day Hardware Support with Defective Media Retention - Extended service agreement - parts and labour (for notebooks) - 5 years - on-site - 9x5 - response time: NBD - for HP 470 G10, Pro x360, ProBook 44X G10, 44X G8, 4

Remote problem diagnosis and support
Next business day onsite response
Escalation management
Defective Media Retention Service

FREE Delivery on orders over €250

SPO - THIS ITEM CANNOT BE RETURNED AS UNWANTED AS IT IS A SPECIAL ORDER DIGITAL DOWNLOAD PRODUCT. **

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€239.75 Incl Vat

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Overview

Range/Series Overview

IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

When hardware issues come up, the sooner you can get running again, the better. Have expertise at the ready with HP Onsite Solution Support with Defective Media Retention. With high-quality remote assistance or convenient onsite support, help is there when you need it-so you can get back to work. DMR will be available but will only extend to covering the base computer of the solution and will not extend to any of the peripherals. Solution covers Base Hardware and up to 6 additional peripherals sold together. Solution include things like monitors (maximum of 2), docking stations, wireless keyboards, wireless mice, and headsets.

Features Summary

Remote problem diagnosis and support
HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.
Next business day onsite response
For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
Escalation management
Established escalation procedures enlist specialized expertise from HP and selected third-parties.
Defective Media Retention Service
A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement.

Specification Summary

Product Description

Electronic HP Care Pack Next Business Day Hardware Support with Defective Media Retention - extended service agreement - 5 years - on-site

Type

Extended service agreement

Service Included

Parts and labour

Location

On-site

Full Contract Period

5 years

Response Time

Next business day

Service Availability

9 hours a day / 5 days a week

Class of Equipment

Notebooks

Designed For

HP 470 G10 Notebook, 470 G8 Notebook, 470 G9 Notebook; Pro x360; ProBook 430 G8 Notebook, 440 G10 Notebook, 440 G8 Notebook, 440 G9 Notebook, 445 G10 Notebook, 445 G8 Notebook, 445 G9 Notebook, 450 G10 Notebook, 450 G8 Notebook, 450 G9 Notebook, 455 G10 Notebook, 455 G9 Notebook, 470 G10 Notebook

Specifications

General

Service Included

Parts and labour

Location

On-site

Full Contract Period

5 years

Response Time

Next business day

Service Availability

9 hours a day / 5 days a week

Class of Equipment

Notebooks

Details

Service & Support

Extended service agreement - parts and labour - 5 years - on-site - response time: NBD - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Technical support - remote diagnosis - 5 years ¦ Defective media retention - 5 years

Compatibility Information

Designed For

HP 470 G10 Notebook, 470 G8 Notebook, 470 G9 Notebook ¦ HP Pro x360 435 G10 Notebook, 435 G9 Notebook ¦ HP ProBook 430 G8 Notebook, 440 G10 Notebook, 440 G8 Notebook, 440 G9 Notebook, 445 G10 Notebook, 445 G8 Notebook, 445 G9 Notebook, 450 G10 Notebook, 450 G8 Notebook, 450 G9 Notebook, 455 G10 Notebook, 455 G9 Notebook, 470 G10 Notebook