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Overview

Range/Series Overview


IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

When hardware issues come up, the sooner you can get running again, the better. Have expertise at the ready with HP Onsite Solution Support with Defective Media Retention. With high-quality remote assistance or convenient onsite support, help is there when you need it-so you can get back to work. DMR will be available but will only extend to covering the base computer of the solution and will not extend to any of the peripherals. Solution covers Base Hardware and up to 6 additional peripherals sold together. Solution include things like monitors (maximum of 2), docking stations, wireless keyboards, wireless mice, and headsets.


Features Summary

  • Efficient service response
    Experience minimal disruption with next business day response times, ensuring support whenever an issue arises.
  • Comprehensive service coverage
    Enjoy support that includes both parts and labor, enhancing the value of your support agreement.
  • On-site assistance
    Receive on-site service to address issues directly at your location, facilitating quick problem resolution.
  • Remote diagnosis convenience
    Leverage remote diagnosis as a convenient feature to troubleshoot and resolve problems efficiently without the need for an onsite visit.
  • Flexible support hours
    Access dedicated support available 9 hours a day, 5 days a week, providing flexibility when addressing your service needs.

Specification Summary

Product Description
Electronic HP Care Pack Next Business Day Solution Support with Defective Media Retention - extended service agreement - 3 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
3 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Notebooks
Designed For
HP 470 G10 Notebook, 470 G8 Notebook, 470 G9 Notebook; Pro x360; ProBook 430 G8 Notebook, 440 G10 Notebook, 440 G8 Notebook, 440 G9 Notebook, 445 G10 Notebook, 445 G8 Notebook, 445 G9 Notebook, 450 G10 Notebook, 450 G8 Notebook, 450 G9 Notebook, 455 G10 Notebook, 455 G9 Notebook, 470 G10 Notebook

Specifications

General
Service Included
Parts and labour
Location
On-site
Full Contract Period
3 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Notebooks
Details
Service & Support
Extended service agreement - parts and labour - 3 years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday ¦ Technical support - remote diagnosis - 3 years ¦ Technical support - phone consulting - 3 years ¦ Product info support - web knowledge base access - 3 years ¦ Defective media retention - 3 years
Compatibility Information
Designed For
HP 470 G10 Notebook, 470 G8 Notebook, 470 G9 Notebook ¦ HP Pro x360 435 G10 Notebook, 435 G9 Notebook ¦ HP ProBook 430 G8 Notebook, 440 G10 Notebook, 440 G8 Notebook, 440 G9 Notebook, 445 G10 Notebook, 445 G8 Notebook, 445 G9 Notebook, 450 G10 Notebook, 450 G8 Notebook, 450 G9 Notebook, 455 G10 Notebook, 455 G9 Notebook, 470 G10 Notebook

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