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Overview

Range/Series Overview


IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

When hardware issues come up, the sooner you can get running again, the better. Have expertise at the ready with HP Onsite Solution Support, and vastly improve your product uptime. With high-quality remote assistance or convenient onsite support, help is there when you need it-so you can get back to work. Solution covers Base Hardware and up to 6 additional peripherals sold together. Solution include things like monitors (maximum of 2), docking stations, wireless keyboards, wireless mice, and headsets.


Features Summary

  • Responsive Service
    Next business day response ensures rapid support when needed, minimizing disruption and maintaining workflow continuity.
  • Comprehensive Coverage
    Includes parts and labor, providing peace of mind knowing all aspects are covered under the extended service agreement.
  • Remote Diagnosis Capability
    Facilitates quick problem identification and solutions without needing to wait for an on-site visit, enhancing efficiency.
  • On-Site Assistance
    Direct, hands-on support delivered at your location, ensuring that issues are resolved promptly and effectively.
  • Flexible Availability
    Service offered 9 hours a day, 5 days a week, aligning with standard business hours for convenient support.

Specification Summary

Product Description
Electronic HP Care Pack Next Business Day Solution Support - extended service agreement - 4 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
4 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Notebooks
Designed For
HP 470 G10 Notebook, 470 G8 Notebook, 470 G9 Notebook; Pro x360; ProBook 430 G8 Notebook, 440 G10 Notebook, 440 G8 Notebook, 440 G9 Notebook, 445 G10 Notebook, 445 G8 Notebook, 445 G9 Notebook, 450 G10 Notebook, 450 G8 Notebook, 450 G9 Notebook, 455 G10 Notebook, 455 G9 Notebook, 470 G10 Notebook

Specifications

General
Service Included
Parts and labour
Location
On-site
Full Contract Period
4 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Notebooks
Details
Service & Support
Extended service agreement - parts and labour - 4 Years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday ¦ Technical support - remote diagnosis - 4 Years ¦ Technical support - phone consulting - 4 Years ¦ Product info support - web knowledge base access - 4 Years
Compatibility Information
Designed For
HP 470 G10 Notebook, 470 G8 Notebook, 470 G9 Notebook ¦ HP Pro x360 435 G10 Notebook, 435 G9 Notebook ¦ HP ProBook 430 G8 Notebook, 440 G10 Notebook, 440 G8 Notebook, 440 G9 Notebook, 445 G10 Notebook, 445 G8 Notebook, 445 G9 Notebook, 450 G10 Notebook, 450 G8 Notebook, 450 G9 Notebook, 455 G10 Notebook, 455 G9 Notebook, 470 G10 Notebook

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