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Overview

Range/Series Overview


IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

When hardware issues come up, the sooner you can get running again, the better. Have expertise at the ready with HP Onsite Solution Support, and vastly improve your product uptime. With high-quality remote assistance or convenient onsite support, help is there when you need it-so you can get back to work. Solution covers Base Hardware and up to 6 additional peripherals sold together. Solution include things like monitors (maximum of 2), docking stations, wireless keyboards, wireless mice, and headsets.


Features Summary

  • Responsive Service
    Next business day response ensures rapid support when needed, minimizing disruption and maintaining workflow continuity.
  • Comprehensive Coverage
    Includes parts and labor, providing peace of mind knowing all aspects are covered under the extended service agreement.
  • Remote Diagnosis Capability
    Facilitates quick problem identification and solutions without needing to wait for an on-site visit, enhancing efficiency.
  • On-Site Assistance
    Direct, hands-on support delivered at your location, ensuring that issues are resolved promptly and effectively.
  • Flexible Availability
    Service offered 9 hours a day, 5 days a week, aligning with standard business hours for convenient support.

Specification Summary

Product Description
Electronic HP Care Pack Next Business Day Solution Support - extended service agreement - 4 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
4 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Notebooks
Designed For
Elite x360; EliteBook 650 G9, 830 G10, 830 G7, 830 G8, 830 G9, 835 G10, 835 G8, 835 G9, 840, 840 G10, 840 G8, 840 G9, 845 G10, 845 G8, 845 G9, 850 G8, 855 G8, 860 G10, 860 G9, 865 G10, 865 G9; EliteBook x360

Specifications

General
Service Included
Parts and labour
Location
On-site
Full Contract Period
4 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Notebooks
Details
Service & Support
Extended service agreement - parts and labour - 4 Years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday ¦ Technical support - remote diagnosis - 4 Years ¦ Technical support - phone consulting - 4 Years ¦ Product info support - web knowledge base access - 4 Years
Compatibility Information
Designed For
HP Elite x360 830 G10 Notebook, 830 G9 Notebook ¦ HP EliteBook 650 G9 Notebook, 830 G10 Notebook, 830 G7 Notebook, 830 G8 Notebook, 830 G9 Notebook, 835 G10 Notebook, 835 G8 Notebook, 835 G9 Notebook, 840 Aero G8 Notebook, 840 G10 Notebook, 840 G8 Notebook, 840 G9 Notebook, 845 G10 Notebook, 845 G8 Notebook, 845 G9 Notebook, 850 G8 Notebook, 855 G8 Notebook, 860 G10 Notebook, 860 G9 Notebook, 865 G10 Notebook, 865 G9 Notebook ¦ HP EliteBook x360 830 G10 Notebook, 830 G8 Notebook

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