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Overview

Range/Series Overview


IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

Limit interruptions with remote support and convenient onsite repairs-all thanks to AI-powered predictive issue detection, alerts and automation. Solution covers Base Hardware and up to 6 additional peripherals sold together. Solution include things like monitors (maximum of 2), docking stations, wireless keyboards, wireless mice, and headsets.


Features Summary

  • Comprehensive support
    Experience peace of mind with the Electronic HP Care Pack, offering next business day on-site response for parts and labor. This extended service agreement ensures your system is up and running without significant downtime, making it ideal for critical work environments.
  • Enhanced security
    With the Defective Media Retention service, maintain control over your sensitive data. This feature allows you to keep your defective storage components, ensuring your data's confidentiality and security during the repair process.
  • Remote assistance
    Benefit from remote diagnosis and firmware updates, minimizing the need for on-site visits. Access to HP's web knowledge base further empowers you to troubleshoot issues swiftly, ensuring your operations remain uninterrupted.

Specification Summary

Product Description
Electronic HP Care Pack Active Care Next Business Day Solution Support with Defective Media Retention - extended service agreement - 4 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
4 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Notebooks
Designed For
Elite x360; EliteBook 650 G9, 830 G10, 830 G7, 830 G8, 830 G9, 835 G10, 835 G8, 835 G9, 840, 840 G10, 840 G8, 840 G9, 845 G10, 845 G8, 845 G9, 850 G8, 855 G8, 860 G10, 860 G9, 865 G10, 865 G9; EliteBook x360

Specifications

General
Service Included
Parts and labour
Location
On-site
Full Contract Period
4 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Notebooks
Details
Service & Support
Extended service agreement - parts and labour - 4 Years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday ¦ Technical support - remote diagnosis - 4 Years ¦ Technical support - remote firmware update - 4 Years ¦ Product info support - web knowledge base access - 4 Years ¦ Defective media retention - 4 Years
Compatibility Information
Designed For
HP Elite x360 830 G10 Notebook, 830 G9 Notebook ¦ HP EliteBook 650 G9 Notebook, 830 G10 Notebook, 830 G7 Notebook, 830 G8 Notebook, 830 G9 Notebook, 835 G10 Notebook, 835 G8 Notebook, 835 G9 Notebook, 840 Aero G8 Notebook, 840 G10 Notebook, 840 G8 Notebook, 840 G9 Notebook, 845 G10 Notebook, 845 G8 Notebook, 845 G9 Notebook, 850 G8 Notebook, 855 G8 Notebook, 860 G10 Notebook, 860 G9 Notebook, 865 G10 Notebook, 865 G9 Notebook ¦ HP EliteBook x360 830 G10 Notebook, 830 G8 Notebook

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