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Overview

Range/Series Overview


IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

Hewlett-Packard takes great care of its customers - that's why it provides you with reliable and high-class service to make you feel comfortable whenever you buy HP products. The company offers a full range of services and supports to make you feel even more comfortable.


Features Summary

  • Comprehensive coverage
    This extended service agreement provides extensive support by including necessary parts and labor, ensuring your equipment is well cared for.
  • Enhanced service access
    With access to a web knowledge base and remote diagnosis, quick resolutions to issues are facilitated, allowing for minimal disruption in operations.
  • Convenient on-site assistance
    Service is delivered on-site, allowing the support team to address hardware problems where they arise, ensuring efficiency and effectiveness.
  • Flexible availability
    Available 9 hours a day and 5 days a week, this service ensures support during business operating hours, accommodating various schedules.
  • Prompt response time
    The next business day response time ensures that unexpected issues are managed quickly, reducing downtime and enhancing productivity.

Specification Summary

Product Description
Electronic HP Care Pack Active Care Next Business Day Hardware Support Onsite with Defective Media Retention - extended service agreement - 5 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
5 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Desktops
Covered Configurations
Thin client
Designed For
Engage One Pro

Specifications

General
Service Included
Parts and labour
Location
On-site
Full Contract Period
5 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Desktops
Covered Configurations
Thin client
Details
Service & Support
Extended service agreement - parts and labour - 5 years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday ¦ Technical support - remote diagnosis - 5 years ¦ Defective media retention - 5 years ¦ New releases update - 5 years ¦ Technical support - web knowledge base access - 5 years ¦ Technical support - phone consulting - 5 years
Compatibility Information
Designed For
HP Engage One Pro

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