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Overview

Range/Series Overview


IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

Hewlett-Packard takes great care of its customers - that's why it provides you with reliable and high-class service to make you feel comfortable whenever you buy HP products. The company offers a full range of services and supports to make you feel even more comfortable.


Features Summary

  • Comprehensive support
    With the Electronic HP Care Pack, users receive an extensive service agreement that covers parts and labor, ensuring that notebook issues are resolved with minimal downtime. The inclusion of remote diagnosis further enhances the support experience, allowing for quick identification and resolution of issues.
  • Rapid response
    Benefit from the peace of mind that comes with next business day on-site response time. This feature ensures that any disruptions in notebook performance are swiftly addressed, minimizing impact on productivity.
  • Dedicated availability
    The service is designed to support your needs with 9 hours a day, 5 days a week availability. This schedule ensures that support is on hand during core business hours, Monday through Friday, aligning with most professional work schedules.

Specification Summary

Product Description
Electronic HP Care Pack Active Care Next Business Day Hardware Support Onsite - extended service agreement - 5 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
5 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Notebooks
Designed For
Engage One Pro

Specifications

General
Service Included
Parts and labour
Location
On-site
Full Contract Period
5 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Notebooks
Details
Service & Support
Extended service agreement - parts and labour - 5 years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday ¦ Technical support - remote diagnosis - 5 years ¦ Technical support - web knowledge base access - 5 years ¦ New releases update - 5 years ¦ Technical support - phone consulting - 5 years
Compatibility Information
Designed For
HP Engage One Pro

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