Range/Series Overview
IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.HPE Foundation Care Exchange Service combines popular remote hardware and software services that enable you to increase the availability of your IT infrastructure. HPE technical resources work with your IT team to help you to resolve hardware and software problems on your HPE networking products. Hardware exchange offers a reliable and fast parts exchange service for eligible HPE networking products. Specifically targeted at products that can easily be shipped and on which you can easily restore data from backup files, HPE Foundation Care Exchange Service is a cost-efficient and convenient alternative to onsite support. Hardware exchange provides a replacement product or part delivered free of freight charges to your location within a specified period of time. Replacement products or parts are new or equivalent to new in performance. Software support provides remote technical support and access to software updates and patches. Customers can access updates to software and reference manuals as soon as they are made available. In addition, HPE Foundation Care Exchange Service provides electronic access to related product and support information, enabling any member of your IT staff to locate commercially available essential information. You can chose from two reactive exchange support levels to meet your business and operational needs: Next Business Day or 4-Hour Hardware Exchange.
Features Summary
- Reliable support
With a full contract period of 1 year, this service ensures access to support when needed, minimizing disruptions to operations. - Quick response time
Next business day response time means that any issues that arise will be addressed swiftly, keeping systems up and running efficiently. - Comprehensive service
The service includes essential features like phone consulting, web knowledge base access, and remote diagnosis, providing multiple avenues for support. - Up-to-date information
The service covers new releases updates and product information support to ensure that you are always informed and equipped to maximize your equipment's potential.
Specification Summary
Product Description
HPE Foundation Care Next Business Day Exchange Service Post Warranty - extended service agreement (renewal) - 1 year - shipment
Type
Extended service agreement (renewal)
Service Included
Replacement
Full Contract Period
1 year
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week