Range/Series Overview
IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.Limit interruptions with remote support and convenient onsite repairs-all thanks to AI-powered predictive issue detection, alerts and automation. Solution covers Base Hardware and up to 6 additional peripherals sold together. Solution include things like monitors (maximum of 2), docking stations, wireless keyboards, wireless mice, and headsets.
Features Summary
- Comprehensive coverage
This extended service agreement provides extensive support by including necessary parts and labor, ensuring your equipment is well cared for. - Enhanced service access
With access to a web knowledge base and remote diagnosis, quick resolutions to issues are facilitated, allowing for minimal disruption in operations. - Convenient on-site assistance
Service is delivered on-site, allowing the support team to address hardware problems where they arise, ensuring efficiency and effectiveness. - Flexible availability
Available 9 hours a day and 5 days a week, this service ensures support during business operating hours, accommodating various schedules. - Prompt response time
The next business day response time ensures that unexpected issues are managed quickly, reducing downtime and enhancing productivity.
Specification Summary
Product Description
Electronic HP Care Pack Active Care Next Business Day Hardware Support Onsite with Defective Media Retention - extended service agreement - 4 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Full Contract Period
4 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Notebooks
Designed For
Elite x360 1040 G10 Notebook, 1040 G9 Notebook; EliteBook 1040 G10 Notebook, 1040 G9 Notebook; EliteBook x360 1030 G8 Notebook, 1040 G8 Notebook