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Overview

Range/Series Overview


IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

Limit interruptions with remote support and convenient onsite repairs-all thanks to AI-powered predictive issue detection, alerts and automation. Solution covers Base Hardware and up to 6 additional peripherals sold together. Solution include things like monitors (maximum of 2), docking stations, wireless keyboards, wireless mice, and headsets.


Features Summary

  • Efficient support
    Experience peace of mind with the Electronic HP Care Pack, offering next business day on-site response. This ensures minimal downtime, getting your operations back up and running swiftly.
  • Comprehensive coverage
    From parts and labor to remote diagnosis, enjoy a broad spectrum of support services. The inclusion of remote firmware updates and web knowledge base access further enhances your support experience, ensuring your equipment remains in optimal condition.
  • Extended service
    The extended service agreement of the Active Care Next Business Day Solution Support provides long-term assurance. With service availability from Monday to Friday, 9 hours a day, your business is covered for any unexpected issues.

Specification Summary

Product Description
Electronic HP Care Pack Active Care Next Business Day Solution Support - extended service agreement - 5 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
5 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Notebooks
Designed For
HP 255 G8; Laptop 15-dy5011ca; ZBook Power G10, Power G8, Power G9, Studio G10, Studio G8, Studio G9; ZBook Firefly 14 G10, 14 G8, 14 G9, 15 G8, 16 G10, 16 G9; ZBook Fury 15 G8, 16 G10, 16 G11, 16 G9, 17 G8; ZBook Power 15 G10, 15 G9

Specifications

General
Service Included
Parts and labour
Location
On-site
Full Contract Period
5 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Notebooks
Details
Service & Support
Extended service agreement - parts and labour - 5 years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday ¦ Technical support - remote diagnosis - 5 years ¦ Technical support - remote firmware update - 5 years ¦ Product info support - web knowledge base access - 5 years
Compatibility Information
Designed For
HP 255 G8 Notebook ¦ HP Laptop 15-dy5011ca ¦ HP ZBook Power G10 A Mobile Workstation, Power G10 Mobile Workstation, Power G8 Mobile Workstation, Power G9 Mobile Workstation, Studio G10 Mobile Workstation, Studio G8 Mobile Workstation, Studio G9 Mobile Workstation ¦ HP ZBook Firefly 14 G10 A Mobile Workstation, 14 G10 Mobile Workstation, 14 G8 Mobile Workstation, 14 G9 Mobile Workstation, 15 G8 Mobile Workstation, 16 G10 Mobile Workstation, 16 G9 Mobile Workstation ¦ HP ZBook Fury 15 G8 Mobile Workstation, 16 G10 Mobile Workstation, 16 G11 Mobile Workstation, 16 G9 Mobile Workstation, 17 G8 Mobile Workstation ¦ HP ZBook Power 15 G10 A Mobile Workstation, 15 G10 Mobile Workstation, 15 G9 Mobile Workstation

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