Range/Series Overview
IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.HPE Proactive Care Service (Proactive Care) offers an integrated set of proactive and reactive services designed to help you improve the availability and performance of your converged infrastructure. In a complex environment, many components need to work together effectively. Proactive Care has been specifically designed to support these complex environments, providing an end-to-end environment support solution that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. In the event of a service incident, Proactive Care provides access to technical solution specialists who can help you to rapidly resolve critical issues. HPE employs accelerated escalation procedures to resolve complex incidents. In addition, your support team of HPE specialists is equipped with remote technologies and tools designed to reduce downtime and increase productivity.* The service includes onsite hardware repair if it is required to resolve the issue. You can choose from a range of hardware reactive support levels to meet your business and operational needs. Proactive Care helps you avoid issues by providing such services as firmware release and software patching analysis and recommendations, so that your environment is current and compatible. You will receive a regular Proactive Scan of covered products which can help you to uncover configuration, availability, and security problems more proactively. Proactive Care also provides regular incident reporting to help you avoid repeat problems.
Features Summary
- HPE Proactive Care can help you to improve the return on your investment with features designed to
Help provide faster resolution from specially trained, solution-oriented advanced resources who manage the incident from start to finish.
Help provide recommendations for firmware version and software patching on supported products to help prevent problems.
Help provide identification of risks and issues through regular device-based proactive scans that help ensure that configurations are consistent with Hewlett Packard Enterprise best practices.
Help provide access to a remote HPE Technical Account Manager, who can provide advice and guidance on issues, risks, and recommendations identified by Remote Support Technology.
Specification Summary
Product Description
HPE Proactive Care 24x7 Service - extended service agreement - 3 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Full Contract Period
3 years
Service Availability
24 hours a day / 7 days a week