Range/Series Overview
IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.HPE Foundation Care 24x7 Service—Offers 24x7 service, including on Hewlett Packard Enterprise holidays, with a four-hour on-site response time for hardware and a two-hour response time for software.
Features Summary
- On-site support
This service includes dedicated support at your location, ensuring prompt assistance for any issues that arise during business operations. - Responsive service availability
Available 24 hours a day, 7 days a week, the service ensures that help is always just a call away, providing reassurance to businesses. - Parts and labor inclusion
The service encompasses all necessary parts and labor, eliminating unexpected costs and ensuring that repairs can be performed quickly. - Additional support services
Access to phone consulting and a web knowledge base enhances the support experience, offering immediate resources for troubleshooting. - Rapid response protocols
With a response time of 4 hours for critical issues, this service prioritizes your business's stability and function in pressing situations.
Specification Summary
Product Description
HPE Foundation Care 24x7 Service - extended service agreement - 3 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Full Contract Period
3 years
Service Availability
24 hours a day / 7 days a week