Range/Series Overview
IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.Offers a next-business-day on-site response with coverage available nine hours per day between 8:00 a.m. and 5:00 p.m. local time, on business days Monday through Friday, excluding on Hewlett Packard Enterprise holidays. Software support is provided with a two-hour response time.
Features Summary
- Comprehensive support
The HPE Foundation Care - Next Business Day Service provides extensive on-site support to ensure that critical systems receive the maintenance they need without delay. - Timely response
With a commitment to next business day response time, this service minimizes downtime and helps maintain operational productivity. - Varied service included
The service covers essential aspects including parts, labor, phone consulting, new releases updates, and product info support. - Remote assistance
Quick access to remote diagnosis enables prompt troubleshooting, allowing issues to be addressed swiftly and effectively. - Knowledge base access
Users can tap into a wealth of information through the web knowledge base, empowering them to resolve problems independently.
Specification Summary
Product Description
HPE Foundation Care Next Business Day Service - extended service agreement - 3 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Full Contract Period
3 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week