Range/Series Overview
IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.HPE Foundation Care Service (HPE Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HPE technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products.
Features Summary
- Reliable service availability
With support available 24 hours a day and 7 days a week, help is always reachable for any technical issues that may occur. - Swift response time
A response time of 2 to 4 hours provides assurance that problems are addressed promptly, minimizing potential downtime. - Inclusive support services
The agreement covers services, including parts, labor, phone consulting, and web knowledge base access. - Focused on material retention
The service includes comprehensive defective material retention, allowing for better resource management and reduced replacement costs. - On-site assistance
On-site support ensures that experts are present to resolve hardware and software issues directly at your location.
Specification Summary
Product Description
HPE Foundation Care 24x7 Service with Comprehensive Defective Material Retention - extended service agreement - 4 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Full Contract Period
4 years
Service Availability
24 hours a day / 7 days a week