Range/Series Overview
IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.When your PC is experiencing a problem, you want it fixed. With HP Return to Depot, you can get assistance to resolve most issues by phone or online chat. And for more serious problems, send your unit to an authorized repair center near you. Our expert technicians will diagnose and repair your device within 4-7 business days, and we'll pay for its return shipment – so you can get back to business. Return to Depot is a cost-effective alternative to onsite service, and includes labor, parts, and materials.
Features Summary
- Efficient repair service
With a repair time of 3-7 business days, the Electronic HP Care Pack ensures your hardware is back in working order swiftly, minimizing downtime and disruption. - Comprehensive support
This extended service agreement covers both parts and labor, meaning you won't face unexpected costs if your hardware needs repairing. Additionally, remote diagnosis is included, offering quick problem identification without the need for immediate physical inspection.
Specification Summary
Product Description
Electronic HP Care Pack Return for Repair Hardware Support - extended service agreement - 3 years - carry-in
Type
Extended service agreement
Service Included
Parts and labour
Return Shipment
At manufacturer expense
Full Contract Period
3 years
Repair Time
3-7 business days
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Notebooks
Covered Configurations
Excluding external monitor
Designed For
Fortis 11 G10 Chromebook, 11 G9 Q Chromebook, 14 G10 Chromebook, 14 G10 Chromebook Enterprise; Fortis x360 11 G3 J Chromebook; Pro x360 Fortis 11 G10 Notebook, Fortis 11 G9 Notebook, Fortis G11 Notebook; ProBook Fortis 14 G10 Notebook, Fortis 14 G9 Notebook