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SPO - THIS ITEM CANNOT BE RETURNED AS UNWANTED AS IT IS A SPECIAL ORDER DIGITAL DOWNLOAD PRODUCT. **

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Overview

Range/Series Overview


IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

Hewlett-Packard takes great care of its customers - that's why it provides you with reliable and high-class service to make you feel comfortable whenever you buy HP products. The company offers a full range of services and supports to make you feel even more comfortable.


Features Summary

  • Efficient Service Availability
    The service operates 9 hours a day, 5 days a week, providing structured support during business hours to accommodate user needs.
  • Comprehensive Support Options
    Includes phone consulting, access to a web knowledge base, and remote diagnosis to facilitate effective problem resolution without delay.
  • Next Business Day Support
    Ensures that users receive assistance quickly, minimizing downtime and maintaining productivity for professionals on-the-go.
  • Defective Media Retention
    Protects sensitive data during service, allowing for safe handling of issues related to media defects while keeping valuable information intact.

Specification Summary

Product Description
Electronic HP Care Pack Next Business Day Active Care Service with Defective Media Retention for Travelers - extended service agreement - 3 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
3 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Notebooks
Covered Configurations
3/3/x warranty
Designed For
EliteBook 630 G10 Notebook, 630 G9 Notebook, 640 G10 Notebook, 640 G9 Notebook, 645 G10 Notebook, 645 G9 Notebook, 650 G10 Notebook, 650 G9 Notebook, 655 G10 Notebook, 655 G9 Notebook; ProBook 640 G8 Notebook, 650 G4 Notebook, 650 G5 Notebook

Specifications

General
Service Included
Parts and labour
Location
On-site
Full Contract Period
3 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Notebooks
Covered Configurations
3/3/x warranty
Details
Service & Support
Extended service agreement - parts and labour - 3 years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday ¦ Technical support - remote diagnosis - 3 years ¦ Product info support - web knowledge base access - 3 years ¦ New releases update - 3 years ¦ Technical support - phone consulting - 3 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday ¦ Defective media retention - 3 years
Compatibility Information
Designed For
HP EliteBook 630 G10 Notebook, 630 G9 Notebook, 640 G10 Notebook, 640 G9 Notebook, 645 G10 Notebook, 645 G9 Notebook, 650 G10 Notebook, 650 G9 Notebook, 655 G10 Notebook, 655 G9 Notebook ¦ HP ProBook 640 G8 Notebook, 650 G4 Notebook, 650 G5 Notebook

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