Electronic HP Care Pack Active Care Next Business

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Electronic HP Care Pack Active Care Next Business Day Hardware Support for Travelers with Defective Media Retention

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Electronic HP Care Pack Active Care Next Business Day Hardware Support for Travelers with Defective Media Retention

Name: Electronic HP Care Pack Active Care Next Business Day Hardware Support for Travelers with Defective Media Retention
Brand: HP
SKU: ECE6689173
Price: 434.74 EUR
Availability: InStock

View all HP HP Support | Warranty - Visit the HP Store (U22X8E) - (ECE6689173)

Model: Electronic HP

Electronic HP Care Pack Active Care Next Business Day Hardware Support for Travelers with Defective Media Retention - Extended service agreement - parts and labour (for notebooks) - 5 years - on-site - 9x5 - response time: NBD - for ZBook Power G10, Studi

Fix on failure
Fix on request

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SPO - THIS ITEM CANNOT BE RETURNED AS UNWANTED AS IT IS A SPECIAL ORDER DIGITAL DOWNLOAD PRODUCT. **

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€434.74 Incl Vat

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Overview

Range/Series Overview

IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

For hardware incidents that cannot be resolved remotely, an authorized representative will arrive onsite the next business day to provide onsite technical support on HP Active Care hardware products to return them to operating condition. HP may elect to replace certain products in lieu of repairing them. Replacement products will be new or functionally equivalent to new. Replaced products become the property of HP. After they arrive, representatives will deliver service onsite or remotely, at their discretion, until the products are repaired. Work may be suspended temporarily if parts or additional resources are required, but it will resume when they become available.

This service also provides mobile computer users with a hardware support solution for their new HP portable product. Next Business Day Hardware Support for Travelers is available for select HP branded products and includes, as locally available, a next-business-day onsite response time (with local-language remote problem diagnosis in participating countries) in support of hardware problem resolution. Support is provided during the standard business hours and days of the local country/geographic location.

Specification Summary

Product Description

Electronic HP Care Pack Active Care Next Business Day Hardware Support for Travelers with Defective Media Retention - extended service agreement - 5 years - on-site

Type

Extended service agreement

Service Included

Parts and labour

Location

On-site

Full Contract Period

5 years

Response Time

Next business day

Service Availability

9 hours a day / 5 days a week

Class of Equipment

Notebooks

Covered Configurations

1/1/x warranty

Designed For

ZBook Power G10, Studio G10, Studio G9; ZBook Firefly 14 G10, 14 G9, 16 G10; ZBook Fury 16 G10, 16 G9; ZBook Power 15 G10

Specifications

General

Service Included

Parts and labour

Location

On-site

Full Contract Period

5 years

Response Time

Next business day

Service Availability

9 hours a day / 5 days a week

Class of Equipment

Notebooks

Covered Configurations

1/1/x warranty

Details

Service & Support

Extended service agreement - parts and labour - 5 years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday ¦ Technical support - remote diagnosis - 5 years ¦ Technical support - phone consulting - 5 years - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - 5 years ¦ New releases update - 5 years ¦ Defective media retention - 5 years

Compatibility Information

Designed For

HP ZBook Power G10 A Mobile Workstation, Power G10 Mobile Workstation, Studio G10 Mobile Workstation, Studio G9 Mobile Workstation ¦ HP ZBook Firefly 14 G10 A Mobile Workstation, 14 G10 Mobile Workstation, 14 G9 Mobile Workstation, 16 G10 Mobile Workstation ¦ HP ZBook Fury 16 G10 Mobile Workstation, 16 G9 Mobile Workstation ¦ HP ZBook Power 15 G10 A Mobile Workstation, 15 G10 Mobile Workstation