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Overview

Range/Series Overview


IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

Hewlett-Packard takes great care of its customers - that's why it provides you with reliable and high-class service to make you feel comfortable whenever you buy HP products. The company offers a full range of services and supports to make you feel even more comfortable.


Features Summary

  • Efficient Service Availability
    The service operates 9 hours a day, 5 days a week, providing structured support during business hours to accommodate user needs.
  • Comprehensive Support Options
    Includes phone consulting, access to a web knowledge base, and remote diagnosis to facilitate effective problem resolution without delay.
  • Next Business Day Support
    Ensures that users receive assistance quickly, minimizing downtime and maintaining productivity for professionals on-the-go.
  • Defective Media Retention
    Protects sensitive data during service, allowing for safe handling of issues related to media defects while keeping valuable information intact.

Specification Summary

Product Description
Electronic HP Care Pack Next Business Day Active Care Service with Defective Media Retention for Travelers - extended service agreement - 4 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
4 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Notebooks
Covered Configurations
3/3/0 warranty
Designed For
Victus by HP Laptop 15-fb0000ca; Elite x2; x360; EliteBook 1030 G1 Notebook, 1040 G10 Notebook, 1040 G11 Notebook, 1040 G9 Notebook, 1050 G1 Notebook; EliteBook x360

Specifications

General
Service Included
Parts and labour
Location
On-site
Full Contract Period
4 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Notebooks
Covered Configurations
3/3/0 warranty
Details
Service & Support
Extended service agreement - parts and labour - 4 Years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday ¦ Technical support - remote diagnosis - 4 Years ¦ Product info support - web knowledge base access - 4 Years ¦ New releases update - 4 Years ¦ Technical support - phone consulting - 4 Years - response time: 2 h - availability: 24 hours a day / Monday-Sunday ¦ Defective media retention - 4 Years
Compatibility Information
Designed For
Victus by HP Laptop 15-fb0000ca ¦ HP Elite x2 G4, G8 ¦ HP Elite x360 1040 G10 Notebook, 1040 G11 Notebook, 1040 G9 Notebook ¦ HP EliteBook 1030 G1 Notebook, 1040 G10 Notebook, 1040 G11 Notebook, 1040 G9 Notebook, 1050 G1 Notebook ¦ HP EliteBook x360 1030 G2 Notebook, 1030 G3 Notebook, 1030 G4 Notebook, 1030 G7 Notebook, 1030 G8 Notebook, 1040 G5 Notebook, 1040 G6 Notebook, 1040 G7 Notebook, 1040 G8 Notebook

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