Range/Series Overview
IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.HP Priority Access Service provides direct access to highly skilled remote support agents for your IT help desk agents. It reduces help desk phone time by leveraging internal diagnoses to efficiently process repairs and resolve issues. And it delivers a globally consistent experience available in over 60 countries and more than 20 languages.
Features Summary
- Straight talk-IT to IT
Give your in-house IT help desk immediate access to highly-skilled remote support agents who can talk the talk and get straight to resolving the issues. - We treat your engineers like engineers-not end users
Enjoy collaborative IT assistance from a team that understands and appreciates your troubleshooting insight and leverages your internal diagnoses. - We put the world in world-class IT support
Make the most of your IT resources with access to online tools that let you quickly and easily open, monitor, and close IT case tickets.
Specification Summary
Product Description
Electronic HP Care Pack Priority Access Service - technical support - 4 years
Service Included
Phone consulting
Full Contract Period
4 years
Response Time
Next available agent
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Desktops