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SPO - THIS ITEM CANNOT BE RETURNED AS UNWANTED AS IT IS A SPECIAL ORDER DIGITAL DOWNLOAD PRODUCT. **

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Overview

Range/Series Overview


IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

Hewlett-Packard takes great care of its customers - that's why it provides you with reliable and high-class service to make you feel comfortable whenever you buy HP products. The company offers a full range of services and supports to make you feel even more comfortable.


Features Summary

  • Comprehensive coverage
    This service agreement encompasses both parts and labor, ensuring that users receive essential help without incurring out-of-pocket expenses.
  • Prompt response
    With a next business day response time, users can have peace of mind knowing that support will be just a day away when issues arise.
  • Flexible availability
    Offering support availability for 9 hours a day, 5 days a week, this service ensures that help is accessible during business hours.
  • Multifaceted support
    This service includes phone consulting and remote diagnosis, which aids in quickly identifying and resolving issues without the need for an on-site visit.
  • Efficient asset management
    The defective media retention policy allows users to retain faulty drives for their records, reducing the need for replacements while maintaining compliance.

Specification Summary

Product Description
Electronic HP Care Pack Next Business Day Active Care Service with Defective Media Retention - extended service agreement - 4 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
4 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Notebooks
Designed For
HP 470 G10, 470 G7, 470 G8, 470 G9; Pro x360; ProBook 430 G5, 430 G6, 430 G7, 430 G8, 440 G5, 445r G6, 44X G10, 44X G6, 44X G7, 44X G8, 44X G9, 450 G5, 455r G6, 45X G10, 45X G6, 45X G7, 45X G8, 45X G9, 470 G10, 470 G5; ProBook x360

Specifications

General
Service Included
Parts and labour
Location
On-site
Full Contract Period
4 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Notebooks
Details
Service & Support
Extended service agreement - parts and labour - 4 Years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday ¦ Technical support - remote diagnosis - 4 Years ¦ Product info support - web knowledge base access - 4 Years ¦ New releases update - 4 Years ¦ Technical support - phone consulting - 4 Years - response time: 2 h - availability: 24 hours a day / Monday-Sunday ¦ Defective media retention - 4 Years
Compatibility Information
Designed For
HP 470 G10 Notebook, 470 G7 Notebook, 470 G8 Notebook, 470 G9 Notebook ¦ HP Pro x360 435 G10 Notebook, 435 G9 Notebook ¦ HP ProBook 430 G5 Notebook, 430 G6 Notebook, 430 G7 Notebook, 430 G8 Notebook, 440 G10 Notebook, 440 G5 Notebook, 440 G6 Notebook, 440 G7 Notebook, 440 G8 Notebook, 440 G9 Notebook, 445 G10 Notebook, 445 G6 Notebook, 445 G7 Notebook, 445 G8 Notebook, 445 G9 Notebook, 445r G6 Notebook, 450 G10 Notebook, 450 G5 Notebook, 450 G6 Notebook, 450 G7 Notebook, 450 G8 Notebook, 450 G9 Notebook, 455 G10 Notebook, 455 G6 Notebook, 455 G7 Notebook, 455 G8 Notebook, 455 G9 Notebook, 455r G6 Notebook, 470 G10 Notebook, 470 G5 Notebook ¦ HP ProBook x360 435 G7 Notebook, 435 G8 Notebook, 440 G1 Notebook

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