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Overview

Range/Series Overview


IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

Hewlett-Packard takes great care of its customers - that's why it provides you with reliable and high-class service to make you feel comfortable whenever you buy HP products. The company offers a full range of services and supports to make you feel even more comfortable.


Features Summary

  • Comprehensive coverage
    This service agreement encompasses both parts and labor, ensuring that users receive essential help without incurring out-of-pocket expenses.
  • Prompt response
    With a next business day response time, users can have peace of mind knowing that support will be just a day away when issues arise.
  • Flexible availability
    Offering support availability for 9 hours a day, 5 days a week, this service ensures that help is accessible during business hours.
  • Multifaceted support
    This service includes phone consulting and remote diagnosis, which aids in quickly identifying and resolving issues without the need for an on-site visit.
  • Efficient asset management
    The defective media retention policy allows users to retain faulty drives for their records, reducing the need for replacements while maintaining compliance.

Specification Summary

Product Description
Electronic HP Care Pack Next Business Day Active Care Service with Defective Media Retention - extended service agreement - 4 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
4 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Desktops
Designed For
Elite 600 G9, 805 G8, 80X G9; EliteDesk 80X G8; EliteOne 800 G8, 840 G9, 870 G9; Presence Small Space Solution Plus AI Camera with Microsoft Teams Rooms, Small Space Solution Plus AI Camera with Zoom Rooms, Small Space Solution with Microsoft Teams Rooms, Small Space Solution with Zoom Rooms

Specifications

General
Service Included
Parts and labour
Location
On-site
Full Contract Period
4 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Desktops
Details
Service & Support
Extended service agreement - parts and labour - 4 Years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday ¦ Technical support - remote diagnosis - 4 Years ¦ Product info support - web knowledge base access - 4 Years ¦ New releases update - 4 Years ¦ Technical support - phone consulting - 4 Years - response time: 2 h - availability: 24 hours a day / Monday-Sunday ¦ Defective media retention - 4 Years
Compatibility Information
Designed For
HP Collaboration G6 ¦ HP Elite 600 G9, 800 G9, 805 G8, 805 G9 ¦ HP EliteDesk 705 G4, 705 G5, 800 G3, 800 G4, 800 G5, 800 G6, 800 G8, 805 G6, 805 G8 ¦ HP EliteOne 1000 G2, 800 G4, 800 G5, 800 G6, 800 G8, 840 G9, 870 G9 ¦ HP Presence Small Space Solution Plus AI Camera with Microsoft Teams Rooms, Small Space Solution Plus AI Camera with Zoom Rooms, Small Space Solution with Microsoft Teams Rooms, Small Space Solution with Zoom Rooms ¦ HP ProDesk 600 G1, 600 G3, 600 G4, 600 G5, 600 G6 ¦ HP ProOne 440 G6, 600 G5, 600 G6

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