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Overview

Range/Series Overview


IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

Hewlett-Packard takes great care of its customers - that's why it provides you with reliable and high-class service to make you feel comfortable whenever you buy HP products. The company offers a full range of services and supports to make you feel even more comfortable.


Features Summary

  • Comprehensive service agreement
    This extended service agreement provides coverage for three years, ensuring that equipment receives necessary support throughout its lifecycle.
  • Efficient response time
    With a next business day response time, this service minimizes disruptions and keeps business operations running smoothly.
  • On-site support
    On-site service ensures that certified technicians are available to address hardware issues directly at the location when needed.
  • Detailed maintenance coverage
    Coverage includes parts and labor, along with remote diagnosis, which allows for quick identification and troubleshooting of issues.
  • Reliable business schedule
    Service availability is structured for 9 hours a day, Monday to Friday, making it easy for businesses to plan maintenance around their operational needs.

Specification Summary

Product Description
Electronic HP Care Pack Active Care Next Business Day Response Onsite Hardware Support - extended service agreement - 3 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
3 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Notebooks
Designed For
Elite x360; EliteBook 650 G9, 735 G6, 745 G6, 830 G10, 830 G6, 830 G7, 830 G8, 830 G9, 835 G10, 835 G7, 835 G8, 835 G9, 840, 840 G10, 840 G7, 840 G8, 840 G9, 845 G10, 845 G7, 845 G8, 845 G9, 850 G7, 850 G8, 855 G7, 855 G8, 860 G10, 860 G9, 865 G10, 865 G9; EliteBook x360

Specifications

General
Service Included
Parts and labour
Location
On-site
Full Contract Period
3 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Notebooks
Details
Service & Support
Extended service agreement - parts and labour - 3 years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday ¦ Technical support - remote diagnosis - 3 years ¦ Product info support - web knowledge base access - 3 years ¦ New releases update - 3 years ¦ Technical support - phone consulting - 3 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday
Compatibility Information
Designed For
HP Elite x360 830 G10 Notebook, 830 G9 Notebook ¦ HP EliteBook 650 G9 Notebook, 735 G6 Notebook, 745 G6 Notebook, 830 G10 Notebook, 830 G6 Notebook, 830 G7 Notebook, 830 G8 Notebook, 830 G9 Notebook, 835 G10 Notebook, 835 G7 Notebook, 835 G8 Notebook, 835 G9 Notebook, 840 Aero G8 Notebook, 840 G10 Notebook, 840 G7 Notebook, 840 G8 Notebook, 840 G9 Notebook, 845 G10 Notebook, 845 G7 Notebook, 845 G8 Notebook, 845 G9 Notebook, 850 G7 Notebook, 850 G8 Notebook, 855 G7 Notebook, 855 G8 Notebook, 860 G10 Notebook, 860 G9 Notebook, 865 G10 Notebook, 865 G9 Notebook ¦ HP EliteBook x360 830 G10 Notebook, 830 G6 Notebook, 830 G7 Notebook, 830 G8 Notebook

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